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Just emailed them again about dead 727.... only about 1 1/2 yrs old!! let's see how long it takes for answer!!! Last time I tried this,, it was rediculous!!!! if I recall, I never got a return email from customer service or a tech support!!! anyone wanna take bets???
hey bill whats up with that 727 you know i got one too
Yep,, went to Jordan Thursday and turned it on, and it went off, turned it on again, and didn't come back on!!! I checked all fuses and connections and then took front locatora and slid it into holder base and it came on...which tells me that there is problems internally with unit.. I just bought it april of 06...and in my opinion they should last more than 1 1/2 yrs.. When I bought the 727, I was replacing the last HB that didn't last much longer than that!! When that one went bad, they NEVER did return email to me about it,, so I foolishly went and bought another HB... shame on me..so I have emailed HB about repairs and how long a turn around and haven't heard back yet... i got the computer generated email from them, saying they will get back to me within 3-5 working days, so with it being the holidays... I will look at approxiamately 10 -14 days just hear back on how and where to ship, then probably 2-3 weeks for repair if I am lucky!!!!!!!!!!!!!!! kinda sad I think!!!
I have ahd problems with my Humminbird and when I called them I got very courteous service. Sent my unit to them and had it back repaired at no charge within 4 days. Never have had any problems when I call them. Will never go to another brand.
Crappieman, Mine was doing the same thing i removed it from the mount, cleaned the terminals best I could sqeezed in some dielectric grease and have not had any more problems. Mine stays in the weather alot and sees some abuse most don't see. but has been a great unit. Glad to say, I have never had to call customer service.
yep... already tried to clean terminals with some electrical contac cleaner.. still did not work...appreciate it! :-)with the holidays and all, I am sure it will take a good 3 weeks to fix I bet!! before I was generous with 10-14 days,... but I bet it'll be longer...1 1/2 yrs just ain't long time for something to work..
hey bill u got any of that possum grease, if ya dont I got some in the truck I'll run it over there to you.
naw, don't have the grease but use contact cleaner, that should of cleaned the contact areas,, i believe the grease would only help protect from any moisture getting to them..if I am wrong, please someone chime in! Thank you for all help...kinda lost without that locator at the consol
I would give them a chance ,call their customer service 800 533 1468 . on monday , the couple times I called they were great. hope it works for you .
I hope they treat you right. I just bought my first Hummingbird the middle of this month. I hope your problem is an isolated case as the one I just bought was a 727 too. Good luck with CS and keep us posted.
I have owned humming bird for 30 years several different ones and never had one go out . They used to guarantee a 3 day turn around on repairs. not sure about now.
LADY TOLD ME THEY DO NOT RESPOND TO EMAILS!!! THEN I WAS TOLD OF A $73.00 chg for repair and a 90 day warranty for a unit that cost around 279.00 and 10 day to two week turn around.. unit purchased in 06 and I just think they should return to past practices of charging for the failures of fixing their units of alot less..first lady hung up during our conversation, and I was NOT rude, very polite, so called back and second lady was very nice and understanding and said there is a set repair price for the 727 unit. I knew I should of went with my gut feeling when I made the last two purchases!!! And that was NOT to purchase another HB!! oh well, shame on me... maybe I should sell front HB unit and buy two new ones of different make!!It just seems like the customer care divisions of so many companies nowadays are terrible and offer no customer service or want to stand behind their products!!!! I know there are alot of HB out there that haven't had any problems, especially from yrs ago,,, which I have used for years..but the stuff anymore carries no pride or anyone standing behind them!!!!
Sounds like you thought they should just give you a new unit after 2 years??? The 90 day waranty is on the refurbished unit! I have run HB for years and they are great and have great CSRs! Try to swap with your front unit to make sure you have a problem at all.
I did swap!! and I didn't expect a another or new unit...I thought thet repair price of $73.00 is quite high for that and a long turn around... I have had HB for at least 30 yrs also my friend... and never had problems like I have the last couple years with CS. The problem is in the unit and not the cradle... I wasn't born yesterday!
Hey HP, take your $79 to the tackle show this weekend and see what it can get you. dont throw good money after bad luck. Ya might find a good deal there on Sunday, folks not wanting to pack em up and haul em home. I bet HB will be there, give tha devil HP. HP! HP! HP!
I wouldn't use contact cleaner. It can attack plastic and rubber, causing more bad than good. I use toothbrush and alcohol. If that doesn't clean enough, then toothbrush and toothpaste, then rinse good with water, followed by the toothbrush and alcohol. After thoroughly drying, coat with bulb grease.Quote:
Originally Posted by hpcrappieman
Also, if the connector is large enough, use a dry rubber eraser. Blow off debris. This is the best way if it is possible to get on the pins with an eraser.
Don't forget, most of these pins are gold flashed. Very thing coating of gold, so don't scrub hard and don't scrape with an abrasive or a Bowie knife.
My expert advice, but it's your boat.
appreciate all the info, but it is the socket that the pins slip into on the unit that is hard to clean..cleaner I used is for electronics and just I have had bad luck with HB products.. not the first time.. i got tired of switching the front finder to the console and then back again... these days, the electronics I thought, was to make things...just ruins a good day of fishin' and I believe they should last longer than it did.. I understand the warranty and all, and didn't expect a new one, I feel the repair price is quite high for the product... without it working is like going fishing and leaving your favorite rod at home... and CS just isn't like it used to be..I had sportng goods store for 10 yrs and had great support,,from almost all my suppliers.berkley was the best tho'.
I would be careful even with electronics spray. Read your label. Just trying to be helpful. I have issues with HB myself. They greedy.Quote:
Originally Posted by hpcrappieman