Minn Kota trolling motor PROBLEMSSSSSSSSS

We got a minn kota bucks certificate when my son and I won the Crappie USA regional...In JUNE,,, About the same time, the shaft bearings went out on my MK trolling motor , so it was a great time to get a new one. or so I thought. I played email tag for three weeks to get one ordered and when it finally came, I put it on and the motor bearings failed immediately. After arguing with them, they finally sent me a ups label to send it back. WELL , guess what, the new one had a bent motor shaft, so here it is, THREE weeks before we leave for the classic and I STILL don't have a trolling motor. AND I bought a 997 si and have yet to try it out!!!!:mad: :mad: :mad: Can you imagine what I will say when, in front of everyone at the classic, if I have to take my john boat to tennessee! ok, enough whining. We leave in the three weeks for the classic!:D
jc

Where are you ordering these motors? I have never had these problems! Minnkota is tops in CSR. You shouldn`t send it off, find warranty center and let them fix it. Stop using e-mails and call to find warranty center near you, then bring it by. They can fix it in minutes.

Yeah, I cashed in some of them mk bucks - they are not terribly
enthusiastic about "paying up" when it comes time to. But they did,
finally. I ordered a new tm from them, and it is a miracle it wasn't damaged,
the shipper was ROUGH on it, had holes knocked in the box you could see
the mtr through - a few more miles and it'd been hanging out the box.

I had the best luck getting results by calling, ask for a lady named Kimber
Austin - of course they'll put you to her voice mail, but she did call me back.

507-345-4623 was the # I HATE voice mail :mad:

service centers were 1.5 hrs away. sent to factory. that's where I had to redeem coupon through. kimber Austin was who I talked to. One warranty center wasn't sure what I was talking about and the other was too far to fool with.maybe I was the fool!

Crappie10,
Send me a pm and let me know what the model is on your motor and what is wrong with it. I will make sure I have the parts needed for it. Then give me a call when you get to Paris for the classic and I will fix it for you. My cell is 731-336-3550.

I cashed my Minn Kota bucks in, no problems. So far so good as far as the TM goes.

I talked with Kimber also...

1weezer, I sure hope it is here by then, but I will give you a call to fix my old one that broke and started this whole mess. thanks jc

I hope everything works out for you! Good luck and stay safe.

You're situation is definitly not the norm. I know the folks at our sister company - Minn Kota have really worked on their shipping boxes to make sure FedEx and UPS can't destroy them. I too had some problems with the boxes being battered pretty bad but that was 3 years ago. Minn Kota does have the best trolling motor on the market period. I know Kimber very well and she will do everything in her power to take care of you. Let me know if I can help in anyway.
Eddie@Humminbird

Seems like Kimber has quite a following!!:)

It finally came today!!!!!! and is already on AND it works. I am going this weekend. I very much appreciated the certificate and the fact that they paid the shipping both ways twice. I have a lot of confidence in their products and will buy another sometime. it's just getting closer to the big event and I need to have a boat. I refuse to paddle that Ranger!

Thank the angels above! Since I am not making the trip I hope you win another Ranger. The weather is great for fishing and I am getting rods relined all this week. Good Luck!

I have been in touch with every Angel that will listen lately, as my brother-in-law is having a cancerous tumor removed from his head in the morning.
GOD be with him and his doctor tomorrow! He's at Barnes Hospital in St. Louis

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Originally Posted by crappie10

I have been in touch with every Angel that will listen lately, as my brother-in-law is having a cancerous tumor removed from his head in the morning.
GOD be with him and his doctor tomorrow! He's at Barnes Hospital in St. Louis

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Originally Posted by cook

Seems like Kimber has quite a following!!:)

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You got that right! Kimber is the best of the best.

I hear she has been sick! Does anyone know how she is doing?