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I have a fishmark 320 and have only owned it for a few months, until now it has preformed great. The bottom left hand corner has gone completely off, nothing on the screen will show up at all. I dont leave it outside in the sun, or in a hot truck, it hasn't been dropped, or any thing else like that to hamper the proformance of the unit. I was wondering if any of y'all have had any problems like this and if so what did you do about it?
Thanks in advance
Big
SD, never fear. As long as it's less than a year old there's no problem (shouldnt be anyways). Look up Lowrance technical support on the web and get in touch with them (probably by email). They should have you ship your unit in and they'll either fix or replace your old unit, free of charge. Do it quick and you should be back in business in a couple of weeks. I hate it had to happen to you, but as with anything electronic there can be problems with any brands. Atleast as far as I'm concerned you have one of the units that carries one of the best warranties. Good luck with it and keep us posted as to the outcome.
Won't they require a proof of purchase in order to honor the warranty?
I believe they go by the serial number but I won't swear to that.Quote:
Originally Posted by luvjign
I've got one that won't power down. Like SD, it's been taken care of (maybe 3 years old). I called to inquire about a repair, and the customer service guy told me it would be a flat rate of $99.99 no matter what was wrong with it. Needless to say, I didn't send it in.....Heck, you can get'em new for $149.00.
how old is the unit?
You are better off calling rather than emailing them...
Mine turns itself on , so I just wired a switch in on the power imput so now it's not a problem.
I just had my 320C replaced for the cost of shipping...it was almost 3 years old. It was turning itself on also.
Just curious.......Did they tell you beforehand that they would replace it (for the shipping charges only)? Man, I musta been talking to one of the janitors when I inquired about my problem :rolleyes:Quote:
Originally Posted by bassadict69
I still havn't been able to get lorance on the phone, these boys dont mind keepin a fella on hold at all. Does any one have an e-mail address for these people?
http://www.lowrance.com/Support/Contact/contact.asp
Towards the bottom of the page in the inquiries type box scroll to the bottom and click on "Logging into a dealer center website" and then put in location "USA", then hit "Go". This might not be where you "should" contact them from but was the only link I could find right off. I'd give it a try. They'll probably steer you in the right direction from there.
Give her a try. I hear she's one that might get it done. hope this helps
Linda Colt, 1-800-324-1356 #8747 [email protected]
Try this...If anyone can help, Linda can!
Linda Colt
Customer Service Department
12000 East Skelly Drive
Tulsa, Ok 74128
1-800-324-1356 #8747
Direct line 918-438-8747
Fax 918-234-1745
Email: [email protected]
oops...didn't see your post crip.
Thats ok, Great minds think alike. LOL. Sure hope he has better luck then me. took me 3 1/2 months to get a replacement. Right here is the problem
navico.com
Mr. lowrance Run a good company. I just hope these guys get their act together. Competition is best for everyone. Without it we all lose.
I got my new 332c in about 4 days after talking to Linda...I then put my old one in the box the new one came in & shipped it back. I didn't have to wait for them to recieve my old one before they shipped my new one.
I do have a 320 that gets condensated in the lens making it impossible to see part of the screen. They couldn't help me on that one since it is 4-5 years old. They could have replaced it for $99. I declined since I plan to upgrade to another color unit before long. It will definately be another Lowrance!
Fellas,
Linda is great. I got ahold of her today and my new 320 is on its way! She didn't even bat an eye, just told me to destroy the old 1. She even thru in a t/m mount for the transducer. I think I love her.
Big
Glad it work for you. Shame they only have one good employee. I wish I had gotten hold of her. I got Brenda, Barbera, John And a few others.Good job
Glad to hear it!
I am surprised it is even possible to get Linda on the phone with all the people calling her.
Just read the post glad everything worked out for you, I have an eagle and nice to know they are that good about taking care of bad equipment.