Originally Posted by
Yak Fish
You can thank Louis DeJoy (former postmaster general) for some of the USPS ineffective service. He tried very hard to make reduced efficiency acceptable. David Steiner took over that Postmaster General position in July of 2025. He used to be the CEO of Waste Management and a FedEx board member. Time will tell how long it takes him to get things back on track, if that's possible.
I also have stories about idiotic performance by the postal service. My company used to ship time-sensitive samples overnight to a lab several states away. They were guaranteed to arrive within 24 hours so the testing processing could be initiated on time. Understand that (at the time) the USPS had a guarantee which stated; if the overnight package doesn't arrive in time, the sender is issued a full refund. We always made sure our samples were collected in a timely manner and were submitted to the USPS in time to arrive at the laboratory within the acceptable processing window. For any samples that arrived late to the lab, a portion of the testing was considered invalid, and we would have to explain to the client why. That meant that we had to collect samples that would be processed locally at a state certified lab, to ensure legitimate results. Of course, we'd have to eat the local processing cost. However, most of the out of state samples would arrive at the USPS processing center within 8 miles of their final destination laboratory before 8:00 a.m., yet the postal service couldn't get them to the lab in time, which meant we'd get a 100% refund on shipping. That ended up being ~ 4 times the cost of processing the expired/invalid portion of the testing, meaning that we'd get our samples shipped for free and only need to pay 1/4th the shipping cost to get all results. So, for every one of those jobs, we started automatically collecting separate samples to be processed locally, which wouldn't require us to make a follow-up trip to the jobsite (saving us time & money). It was an incredibly wasteful mistake by the postal service that cost them, but saved us money in the long run. BTW, before DeJoy took over, our packages almost always arrived to the lab in a timely manner (94% of the time), unless extreme inclement weather interrupted the process, which was rare (I have 25 years of documented proof). We have since retired and (thankfully) no longer need to ship anything overnight.
Jim