DONE WITH...

After over 40 years of fishing with BnM Poles I hate to say I'm done with them. Was looking for a tip for a 14' Diamond Series rod and no one anywhere has them. Contacted BnM and they gave me a item number to look up on their website. They had it and I added it to cart and went to check out and the shipping was 30 dollars on a 30-dollar tip. Well, I may could understand that price since it has to be in a tube and I needed a few more tips so I figured I'd add some more to reduce the shipping cost per item. Problem was every time I added a tip the shipping cost went up another 30 bucks. I contacted them and they said that the shipping cost was correct. I remember not too long ago you could contact them and tell them you had a broken tip and one would be in the mail the next day no questions ask. Mr. Wells needs to realize he is not the only game in town anymore when it comes to crappie rods like he was 20 years ago. But anyway, I have over 30 BNM Rods that will be sold and replaced with the competitions. Really hate that a Mississippi company that I have supported and purchased rods from for so long has turned into what they have.

Did you check with Grizzly Jigs?

Yessir, out of stock. Point is what they wanted to charge for shipping then Janice from BNM trying to tell me that it cost 30 dollars a piece to ship them. A quick web search for USPS, UPS, or Fed Ex proves she was lying. I did ask Grizzly and they said shipping was $10.95 for the same order BNM wanted $60 for. But no need to be to upset, lots of other options out there now. Just wanted everyone to be aware of the fine customer service at BnM now. Definitely not what it used to be.

Do they ship to a store where you can pick up? Shipping is usually free that way.

Hopefully they will get it corrected

Before doing all that, why not email Jack Wells directly and give him the lowdown on the situation. ( [email protected] )

You can tell him that you're a member here, your long standing connection with BnM products, and what all transpired between you and the Customer Service Rep you spoke with. Do so in a calm & professional way and I believe you might get a totally different outcome.

I have to say, last year a buddy broke the upper section of my 14’ spider rig rod! I contacted BnM and have a tip at my house, before I got home from the trip! Now, bad part, it was broke. Called back and they sent another out, received in a few days, broke again! I watched the USPS guy get it out of the back of his CAR! Called them back, told her ( with pics again ) and they sent another one. This time FedEx in a much stronger tube. I’ll never speak bad about BnM!

Go with what CPappy said. I bet he has some hookups. But that is outrageous. Good luck.


Sent from my iPhone using Crappie.com

I agree with CrappiePappy, contact the head honcho directly. I have always had excellent service from BnM.

I'll agree with CrappiePappy. I won a BnM rod on here right after it came out. Second trip out it cracked about 4" from tip. I called customer service and Mr. Wells happened to answer. Explained everything, even that I won it on crappie.com. A new one was sent out same day. I say talk to the head honcho, as something don't sound right.

I too have nothing but successful interactions with BnM. Also keep in mind that shipping rates, content insurance and delivery speed have risen dramatically and shippers charge by package dimensions , weight etc.

Crsearcy please PM me your phone number. This will be straightened out directly. I just got off the phone with Jack, and he will give you a call. He's travelling right now. He said that the double shipping cost is wrong, and should not be. If it is, there's a problem with the system, and it will be addressed. And the $30 shipping is another story, it may or may not be correct depending on what shipping options were chosen as it is a 7 ft rod section. But anyway, it may be a system issue, and perhaps a communications issue, dono, but it will be righted.

Yessir Mr Wells did call and leave a message but unfortunately I’ve been in the air off and on since noon yesterday trying to get to North Dakota, joys of winter travel. I will contact him when I get settled in up there.

I had an issue several years ago with shipping something very small. The system defaulted to $15 shipping. When I got it, the shipping on the envelope was $1.29. Contacted them and they took care of it.

Glad to hear this is on the way to being corrected

Academy sports sells them long whippy rods for like $25.

I caught a 12 incher on mine and gosh-almighty, was like trying to lift a cinder block. Ugly stick makes a whippy 9 ft spinning rod. I've got 2 7-6 ft bait caster rods that I'll be using instead of that noodle rod thing...

Glad this is being handled. Jack and BnM will make it right.

I wouldn’t think shipping would be that high
I just ordered 2 10ft pst’s from Grizzly and I think shipping was around $15

Grizzly jig sells a tip section for a 10ft Diamond rod on EBay for $35.95 + $16.95 shipping.

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Originally Posted by Blue Tin

Academy sports sells them long whippy rods for like $25.

I caught a 12 incher on mine and gosh-almighty, was like trying to lift a cinder block. Ugly stick makes a whippy 9 ft spinning rod. I've got 2 7-6 ft bait caster rods that I'll be using instead of that noodle rod thing...

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I have a pic on here (somewhere) of two Crappie caught at the same time & lifted into the boat with my 12' Diamond Series BnM rod. One fish about 10" & the other about 11" and I had no trouble (or doubt) lifting them out of the water and swinging them aboard. :twocents

Glad this is gonna be fixed, they’ve always done me right.

I've had nothing but good experiences with BnM. last summer the insert popped out of the tip eye on my sharpshooter. bought a tip at BPS bit it didn't fit well. Called BnM and ask how I can order an OEM tip eye. They said give us your address and we'll put one in the mail. Had it the next day.

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Originally Posted by soonerdg

I've had nothing but good experiences with BnM. last summer the insert popped out of the tip eye on my sharpshooter. bought a tip at BPS bit it didn't fit well. Called BnM and ask how I can order an OEM tip eye. They said give us your address and we'll put one in the mail. Had it the next day.

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Had a similar experience : I was given a FnF rod by BnM for fieldtesting. It arrived with a guide insert popped out and I was going to have a friend replace that whole guide for just a few $$. Before I got around to doing that, I told Jack Wells about the damage & what I intended to do. He said okay for that rod, but he'd send me another one anyway. I've been dealing with Jack/BnM for 20+yrs, and I've yet to be disappointed in the results.

I am still waiting for them to send me one of them there dock shooters to test for a Ketchn review and write up ....:Rofl
and then I wonder , maybe the shipping cost is the hold up ? :dono:Rofl:Rofl

Something has gone sideways if B&M is doing that now. I have had tips and sections shipped B4 , some for free and some $50 shipping included for a section, weird how that works. The rods have always been good

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Originally Posted by bamahound

Something has gone sideways if B&M is doing that now. I have had tips and sections shipped B4 , some for free and some $50 shipping included for a section, weird how that works. The rods have always been good

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what is sideways is the cost to get anything from point a to point b , imagine a tiny envelope with a dozen jigs costing 10 bucks to go from ok to tex .....it is that stupid these days and for a business to stay in such a format requires them to pass along price increases ,,,,,just saying

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Originally Posted by Ketchn

what is sideways is the cost to get anything from point a to point b , imagine a tiny envelope with a dozen jigs costing 10 bucks to go from ok to tex .....it is that stupid these days and for a business to stay in such a format requires them to pass along price increases ,,,,,just saying

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Ketchn, look into USPS Ground advantage. Quite a bit cheaper than those $10 boxes and envelopes.

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Originally Posted by Oregon slabman

Ketchn, look into USPS Ground advantage. Quite a bit cheaper than those $10 boxes and envelopes.

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I always tell them the same thing , cheapest way and they always give me the .....broken off rod tip in the area you can't see well without a mirror ....:yikes ....just saying :Rofl

Glad to hear this is being worked out. Computers are supposed to make our lives better...we all know how that goes.

I have seven BnM rods and have had nothing but great success with them. Got a tip section for my Bream Buster from them 30+ years ago and was astoished how fast it showed up. I'm a fan & would buy more from them.

Jim

The resounding response to this thread says it all. Mr. Jack Wells and BnM rods is as American as it gets! i have never meet the man, or contacted customer service......but, i have owned and used BnM rods my entire life. Service is above product cost. If Crappie.com folks say it, I'm sold.

will drop 30 in shipping cost for a test rod is my native american name , just a reminder :Rofl