ACC Crappie Stix warranty

Not trying to be negative, just wanted to inform everyone of my recent experience with ACC Crappie Stix. I'm sure others have had different experiences, this is my personal one. As I'm sure you already know, ACC's definitely not the cheapest rods on the market when it comes to the wallet. I purchased an 8ft jigging rod last march. At the beginning of February 2024, the rod tip broke off while fishing for no particular reason. I was hesitant to purchase an ACC in the first place last year because of all the negative reviews stating they lack durability and break often. I really enjoyed the rod before it broke. I've since found out they only offer a 6 month warranty on rods. I took the rod to my local reputable dealer ( where I purchased the rod) to see if there's anything they could get done or at least order a tip section for me. The shipping on a tip section on ACC's site is almost as much as the tip itself. I had hoped the dealer could possibly get me a break on shipping when he ordered other rods. The dealer said ACC has now contracted out warranty repairs and requests to a 3rd party company. The dealer also advised he couldn't even get any tip sections in, none of his distributor's had them. Just be aware, ACC crappiie stix are very nice rods, just not real durable and only have a 6 month warranty. The company is NOT willing to work with you on anything outside of that 6 months. I take responsibility, should have known about the warranty and stayed with other rod companies. No more ACC's for me! Tight lines

That’s interesting and thanks for sharing…. I personally try and stay away from products not made in the USA. It is very hard to do as most of our fishing gear is made offshore somewhere…. I do try tho.


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Thank you for the info. I had been considering a longer jigging pole for myself. I had been considering an ACC among others. This makes me have to do some more thinking. Thinking makes my hair hurt.


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Rod warranty’s are really not worth much. Yes I know a lot of folks will say I have had great luck with so and so rod warranties. The truth is for all that comment just how good they were treated when their rod broke there are a hundred who didn’t come out so well. If rod manufactures honored all the claims they get they’ed be out of business pretty quick. This is the very reason rod warranty’s aren’t much to speak of today. Years back a lot of companies would have lifetime warranty no questions asked. Many times all you had to do was take rod back to where you purchased it and get a replacement on the spot. I did this several times at Bass Pro on their branded rods as well as rods from TFO, Shimano, and others. Took a Shimano Compre UL rod back 3 different times and got a new one. Companies soon found out this was not going to work, and they did away with it. In today’s world you may have to ship a rod back so the manufacturer can determine if the rod was defective. If they see it your way you’re good to go. If not then they will tell you they can replace for such and such a price, or they could turn you down period. In reality it is rare for a rod to break from a defect. Most are broke from misuse or by accident. Even for rods made in USA, which is very few, they also can’t honor but a very small percentage of warranty claims. ST Croix has a free lifetime warranty on their Panfish Legend Elite. See a lot of folks talk about how great that warranty is until they file a claim and read terms of warranty. Nothing free about it when it comes to a claim.


Regards


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Originally Posted by Alphahawk

Rod warranty’s are really not worth much. Yes I know a lot of folks will say I have had great luck with so and so rod warranties. The truth is for all that comment just how good they were treated when their rod broke there are a hundred who didn’t come out so well. If rod manufactures honored all the claims they get they’ed be out of business pretty quick. This is the very reason rod warranty’s aren’t much to speak of today. Years back a lot of companies would have lifetime warranty no questions asked. Many times all you had to do was take rod back to where you purchased it and get a replacement on the spot. I did this several times at Bass Pro on their branded rods as well as rods from TFO, Shimano, and others. Took a Shimano Compre UL rod back 3 different times and got a new one. Companies soon found out this was not going to work, and they did away with it. In today’s world you may have to ship a rod back so the manufacturer can determine if the rod was defective. If they see it your way you’re good to go. If not then they will tell you they can replace for such and such a price, or they could turn you down period. In reality it is rare for a rod to break from a defect. Most are broke from misuse or by accident. Even for rods made in USA, which is very few, they also can’t honor but a very small percentage of warranty claims. ST Croix has a free lifetime warranty on their Panfish Legend Elite. See a lot of folks talk about how great that warranty is until they file a claim and read terms of warranty. Nothing free about it when it comes to a claim.


Regards


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Understand completely! I’m sure many people have taken advantage over the years! However, we’d probably be surprised at the mark up and profit margin these companies are making on these rods. My main point is I expect more than a year of fishing out of a higher tier crappie rod.

Dang,acc crappie stix is our top selling crappie rod at the shop.Everyone loves them,we haven't had any problems or heard of any.We have only been selling them for 6months or so and agree we can only get what our distributors have.

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Thanks for the info. I've always liked Sam Heaton super sensitive. They are tough. Only one I've ever broke I stepped on getting on the boat. It's easy to get tip ends for

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All companies right now no matter what it is are doing their best to reject any warranty claims
I had a tip break last spring on a B&M rod that was under warranty and they said that they only had complete rods when I called them and no replacement tips and I would have to wait until they got some in instead of pulling a tip off a complete rod
They didn’t have any allocated for warranty purposes
Took me 2 months to get a tip

TOAD YAWL AND TOAD YAWL ! ! :banghead
pay no never mind to ketchn he is clueless :banghead:banghead
they wanted reduce and customize my personal warranty to 6.3 seconds ....:yikes
cuz datz just about how long one would last in my hands :Rofl
carry on .....:crazy:

No touters I'm perplexed on the situation, figure a sponsor come in like a knight in shining armor.. crickets chirping so far it seems [emoji1787]

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Originally Posted by Alphahawk

Rod warranty’s are really not worth much. Yes I know a lot of folks will say I have had great luck with so and so rod warranties. The truth is for all that comment just how good they were treated when their rod broke there are a hundred who didn’t come out so well. If rod manufactures honored all the claims they get they’ed be out of business pretty quick. This is the very reason rod warranty’s aren’t much to speak of today. Years back a lot of companies would have lifetime warranty no questions asked. Many times all you had to do was take rod back to where you purchased it and get a replacement on the spot. I did this several times at Bass Pro on their branded rods as well as rods from TFO, Shimano, and others. Took a Shimano Compre UL rod back 3 different times and got a new one. Companies soon found out this was not going to work, and they did away with it. In today’s world you may have to ship a rod back so the manufacturer can determine if the rod was defective. If they see it your way you’re good to go. If not then they will tell you they can replace for such and such a price, or they could turn you down period. In reality it is rare for a rod to break from a defect. Most are broke from misuse or by accident. Even for rods made in USA, which is very few, they also can’t honor but a very small percentage of warranty claims. ST Croix has a free lifetime warranty on their Panfish Legend Elite. See a lot of folks talk about how great that warranty is until they file a claim and read terms of warranty. Nothing free about it when it comes to a claim.


Regards


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I can fully appreciate companies cracking down on warranty claims. Many years ago I knew of more than one person who made multiple claims on a rod that broke purely because of their own carelessness. That seems unreasonable to me. I know there is a high profit margin in these rods but it still is not unlimitrd. At the same time it seems that a year is a reasonable time to expect people to find out if their rod has a problem not just six months. What if you bought it in late fall and didn't get to fish it until spring?

And at the very least a replacement tip should be available without too much difficulty as long as the rod is still being produced.

The St Croix warranty is reasonable if you have an expensive rod like a Legend Elite Panfish. But on the lower end rods it's has questionable value.

I bought a used St Croix Avid from a guy on Facebook Marketplace. Broke the first time I used it. St Croix replaced it for $60. I didn't have to send in the old rod and they let me pick any Avid or Victory I wanted. The MSRP for the replacement rod was around $200.

For most rod companies, I wouldn't worry about the warranty. Usually the shipping costs couple with the wait aren't worth it. It's just easier and almost cheaper to buy a new rod.

I personally don't have a problem with a one year warranty. That seems like a reasonable time frame to me. I do think they should be able to offer a tip replacement for a reasonable cost. ACC does most of his marketing by sending rods to people who fish for crappie with Youtube channels. That same media can ruin a company in a hurry.

Any company who won't back their products is mmmm ot worth buying from.

Can tell you from experience recently BnM DOES back their products and didn't charge me anything for replacement OR SHIPPING. Twice. So they have a loyal customer here.

Thanks for your report. I was thinking a out buying one.

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Originally Posted by hdhntr

Any company who won't back their products is mmmm ot worth buying from.

Can tell you from experience recently BnM DOES back their products and didn't charge me anything for replacement OR SHIPPING. Twice. So they have a loyal customer here.

Thanks for your report. I was thinking a out buying one.

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Think I'm a B n M man for life from now on as well!

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Originally Posted by Snubby

No touters I'm perplexed on the situation, figure a sponsor come in like a knight in shining armor.. crickets chirping so far it seems [emoji1787]

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LOL! I honestly thought the same thing before posting. I'm thinking it's because it's the truth. Don't get me wrong, I really liked the rod, just not very durable at all and no backing by the company.

I have 4 ACC Crappie Stix 14' footers. They sent me an extra rod tip when I ordered them. I have ordered 2 more 14' and 2 16' footers since. To date I have not had a problem with any of them. That's not to say some havent. I have B & M 14' trolling rods and Ed Dukes Southern crappie rods and did break a tip on one of those. Ed sent another right away. They are tough but seem heavy to me.

In any business it is easier to keep a customer than get a new one. Or that has been my experience. ACC should stand behind their products.

Sorry you have had a bad experience with them. They probably have lost a customer.

Not a fan of ACC rods. Bought one from Whiskers when they first came out. Figured I’d try the 14 foot model. Broke the tip section in my rod locker. Told Andy, the owner, and he sent me a new tip along with a new rod. No charge. Fished it a few times but didn’t like the feel of it. Sold it to my brother and gave him the other one too. Have you contacted Andy Lehman? That would be better than posting here to get your problem taken care of. He was a good guy with me.

No matter which brand you use most of the time in a failure , it is something the user did . Putting rod in too deep of bend, cracking by hitting or stepping on rod , or plain abuse . But rod companies need to offer tip sections at a reasonable price or tell folks right up front .:twocents

I was thinking about getting an ACC until I read this,the price was the only thing I couldn't justify.BnM rods are my fav.Cherrywood rods are the only ones I have had break on their own for me,the rest were my fault.I am sure you guys already know this ,but just in case, if I get hung up with mono I pull the rod towards me
Keeping the rod straight,if it's braid and don't come loose just cut the line.

6 month warranty. Says all I need to hear about what they think about the quality of their rods. Deal breaker.

I currently have 3 acc crappie stix rods I fish as well as many rods from other companies. I like the acc rods I have. I abuse the heck out of them and have had zero issues. I have broke one but I have broke a lot more from other brands in the past. I think they are good rods.


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You could consider buying a spare tip end. Before you break it. You know you'll need it sooner or later. [emoji106]
Bass Pro has a sale on
B'n'M Diamond Series Crappie Jig Pole - 12'

SKU: *3481186
Marked down from $76 to $60. With free shipping on orders over $50. And clearance on jigs. Well worth a look.

Click to display additional attributes for the product




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Originally Posted by crappiekilla

I was thinking about getting an ACC until I read this,the price was the only thing I couldn't justify.BnM rods are my fav.Cherrywood rods are the only ones I have had break on their own for me,the rest were my fault.I am sure you guys already know this ,but just in case, if I get hung up with mono I pull the rod towards me
Keeping the rod straight,if it's braid and don't come loose just cut the line.

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Wrap the line around a paddle or whatever and pull straight till something gives. I hate to see my line hung up on lines tangled on structure from markers or cut lines. Just making it a trap for the next time you or someone else drops in a hook .

If rod companies can’t stand behind their products then l don’t need to buy them.
I like my B&M rods just fine.
Thanks for sharing.


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Originally Posted by NIMROD

Wrap the line around a paddle or whatever and pull straight till something gives. I hate to see my line hung up on lines tangled on structure from markers or cut lines. Just making it a trap for the next time you or someone else drops in a hook .

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Yes Sir ... what I've been telling people for years. Get a 6" length of 1" diameter wood dowel & wrap the braid around it several times and PULL !! Don't use your hands/fingers nonono or you stand a chance of getting cut wide open. I also don't recommend using the cork or foam handle on your rods (it can cut thru them, as well).

Years ago things made in China or Japan were cheaper so better warranty became a way of life to survive . Gone are those days and for the most part they do not have to compete with "American made " any more . I have an arsenal of rods and when I break one I usually toss it . By the time you mail rod back and pay shipping you can get a new one at Academy Sports .

there is some good news , they got a new one that's 15 coming out soon , for them LS folks , not sure about much else ,but heard that recently and thunk ....bet it is pricey ....:Rofl

I really like ACC rods but they are brittle and sensitive.

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Originally Posted by FIN

You could consider buying a spare tip end. Before you break it. You know you'll need it sooner or later. [emoji106]
Bass Pro has a sale on
B'n'M Diamond Series Crappie Jig Pole - 12'

SKU: *3481186
Marked down from $76 to $60. With free shipping on orders over $50. And clearance on jigs. Well worth a look.

Click to display additional attributes for the product




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a "spare" tip ? :yikes:Rofl

I bought a B'n'M Diamond Series Crappie Jig Pole from Bass Pro. But after reading all the reviews I'm going to take it back with out even trying it.

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Quote:

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Originally Posted by FIN

I bought a B'n'M Diamond Series Crappie Jig Pole from Bass Pro. But after reading all the reviews I'm going to take it back with out even trying it.

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Not sure what you've heard but many people love BnM Poles. BnM is an awesome company and site sponsor and they stand behind their products. Support those that support us, as Slab says.

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Originally Posted by FIN

I bought a B'n'M Diamond Series Crappie Jig Pole from Bass Pro. But after reading all the reviews I'm going to take it back with out even trying it.

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I picked up the 8ft version last Fall & I really like that rod. It's been great for throwing Roadrunners.