Ozark Rods Customer Service

I ordered 4 16' Ozark rods from Grizzly jig earlier this year. When they came, the rods were fine with no damage to them.

The first time I took them fishing, one of tips snapped off from the resistance of trolling a Bandit 300 at 1.5 mph. I sent Ozark an email explaining the situation on June 1st and they responded a few days later, saying to call and they would take care of me. I tried to call, no one answered and the voicemail was full, so I couldn't leave a message.

I decided to just single pole with my B'n'M stick for a month or so, then spider rigged again with the remaining 3 rods. I caught about a 1 lb bass on one of the rods and the tip broke. I emailed Ozark again with pictures and explained the story. They responded a few days later, again saying to call the number, which still had a full voicemail, and nobody would pick up. I tried calling again a few times.

On July 20th, I sent them a message on facebook, figuring I might get in touch with a different person. They responded immediately and said they would ship 2 rod tips the same day. They just needed my address, which I immediately provided.

I sent a message on the 27th and asked for tracking. Their response was the automated one saying to call the number with the full voicemail.

It's now 16 days later, and obviously they didn't ship anything and won't respond to any messages, beyond their automated message saying to call the number with the full voicemail.

I was honestly willing to pay for these tips, even though it's clearly a manufacturer defect. I did a search on here and see my experience is not uncommon.

Any recommendations on being able to get in touch with Ozark?

This thread will be called bashing and get removed. But without going into detail, I've had the same experience. Broken rods and no customer service. Basically ignored. My coin gets spent elsewhere now

Sent from my moto g(7) supra using Crappie.com Fishing mobile app

Yup....same same.

Have you tried going through Grizzly?

Sent from my SM-T580 using Crappie.com Fishing mobile app

Facts is facts and not bashing. We need to know and the problem needs settling
"gene"

I agree

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Originally Posted by PawPaw "gene"

Facts is facts and not bashing. We need to know and the problem needs settling
"gene"

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Sent from my moto g(7) supra using Crappie.com Fishing mobile app

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Originally Posted by slowhand

Have you tried going through Grizzly?

Sent from my SM-T580 using Crappie.com Fishing mobile app

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I didn't, since this isn't Grizzly's fault. I have had Grizzly replace tips that were broke in transit, but these were both manufacturer defects.

It adds nothing but I have had a couple of Ozarks for several years and caught lots of fish and poked dozens of jigs off hangup and they have never failed. Of course different lots.

Sent from my VS995 using Tapatalk

Suggestion: Contact them again. Tell them that their voicemail is full, every time, you try calling. Also tell them that you are contacting your state Officials, and filling a complaint against them, for their lack of attention and service. Bet that does the trick. But really, do contact your State Officials.

Are you calling the same number that's on their website to place orders or are you calling a different customer service number?

I am going to cross them off my Christmas wish list.

Sent from my E6810 using Crappie.com Fishing mobile app

844-OZARK 44
618-201-5280

Those are the two numbers they told me to call. Neither would pick up and the voicemail was full on both.

I called Grizzly this morning and paid for 3 rod tips. I will probably fish with them a couple of times to make sure the new tips work, then sell the rods and get another brand. This has been really frustrating.

Did you tell Grizzly that you couldn't reach Ozark? I would think they would want to know this about a vendor, and step up to get you some help.

Sent from my SM-T580 using Crappie.com Fishing mobile app

Sad, but there is no excuse. Times, they are a changing.

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Originally Posted by slowhand

Did you tell Grizzly that you couldn't reach Ozark? I would think they would want to know this about a vendor, and step up to get you some help.

Sent from my SM-T580 using Crappie.com Fishing mobile app

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I sent Grizzly a message with a link to this page.

I could post more, but this screen shot pretty much sums up Ozarks customer service:

Attachment 381923

Try this, [email protected] . this is ditto basso's email. I bought 3 of the prototype trolling rods 4 yr's ago and they sent me a free rod because 1 rod had the eyes switched. Granted, it took about 5 weeks to get it but i did receive it. These are the best rods i' ve used so far and its kinda disheartening to hear all the troubles the other guy' have had. I'm now reconsidering my next purchases.

Well, it's all over now.

I finally got a call from Ozark about a week after I placed the order with Grizzly, asking to confirm my shipping address for the tips. They were going to ship directly to me, rather than shipping to Grizzly, then them shipping to me. When I was on the phone with Blake Jackson, I asked why they never shipped me the tips after saying they would on facebook. He offered no explanation. He said they couldn't refund my payment to Grizzly since I had already paid them, but he could send me something for free if there was anything I needed. I asked for another one of the 16' poles. He was friendly enough and followed through. The pole and 3 tips I ordered showed up this week in the mail.

I've had a couple of days to think about it, and although I ended up getting 3 tips for free(the cost of the free pole was as much as the tips), this was just an epic failure of customer service. Had I not ordered the tips from Grizzly, I would have never heard from Ozark.