Perhaps they are too busy to answer emails if they are a small operation.
My wife works for a Vet, it's just the 2 of them. They are slammed, and can only answer calls and text messages. And those pile up during the day as they are busy treating clients. They are returning calls up to 8 at night after a full day of work. They cannot afford to hire a dedicated receptionist right now. And this is a 15 year practice. Not every business is a multiple employee business. A lot of small shops are just that, small.
Humminbird and Minn Kota have been bashed recently due to slow customer response, and they are much larger operations than most rod companies.
Try calling, texting or Facebook contact.
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