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Customer service is really bad. I ordered wrong parts that’s my fault but I have been sending emails since Monday of last week, no response. Yes everyone is short handed but they were Johnny on the spot when time to take my money glad it only cost me 40 bucks to find out who they were .
That does not sound like them at all.
I do know they are transitioning into a new building at some point and time and that could explain the delays.
I'd suggest giving them a call.
Definitely not Grizzlys normal mode!
They have great customer service for me.
I too would suggest giving them a call.
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It is always better to call then than email. Give them a call 1-800-305-9866
I have had 3 rod tips ordered since last monday, nothing yet. They r not moving, don't have roof on new building yet. Just slow for whatever reason.
Thanks for the number I’ll try it
I haven't had the best experiences with grizzly myself I have ordered some stuff and it has been slow lately but a couple times I have called and ordered stuff and it never showed up and they have no idea where my order was.
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I called that number they answered on first ring and helped me right away thanks so much
Nice!Quote:
Originally Posted by dannyr3_8
At least they didn't tell you to just make it work....seems to be the answer from a lot of places here lately. ;)
I ordered six rods. One of them broke first time I used it but not from abuse. Called them about it and said it was past their warranty period because I didn't use it for about a month.
Manufacturer was really hard to deal with. Did not get the right replacement rod back.
Lesson learned do not order from grizzly jig and stick to BnM or southern crappie.
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I recently placed a order for the adjustment disc on my rod holders. Took nearly a week to get them and I only live an hour away. Very slow processing and shipping.
Quote:
Originally Posted by 1187mg
Shipping issues, blame goes to the postal system! I placed a order & it went to St Louis to Oxford, MS, to Charlotte, NC, to Knoxville,TN to Bartlett, TN where I live. Ridiculous! Took over a week to get to me about 90 miles from Grizzly.
You are right....i had one that went back and forth from Memphis, TN to SouthHaven, MS three times during the trip.Quote:
Originally Posted by broharrell
I have always gotten great service from "Grizzly jigs ". I would think the Shipping is somewhat off track and they may have reduced staff as well . We have gotten spoiled over the years . :twocents
I will add that I have ordered a lot of stuff from Grizzly Jig over the years and never had the slightest trouble with them. Sorry for your problems.
I hate when anything I order from anywhere gets put on USPS. I’d pay a little extra for it to be UPS or FedEx.
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The Post Office is constantly being bailed out and raising fee's. They effectively run a monopoly ! Same way with the railroad !Quote:
Originally Posted by "G"
I’ve dealt with Louie for years and he’s always been true to his word, but the shipping has always been very slow. I hate to hear that about the customer service, I’ve always had good luck with them.
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Never had a bad experience with grizzly jigs. Have ordered from them recently and was told they were filling more orders and my order would not ship for couple weeks. This is an common occurence everywhere I have ordered from due to the virus. They are one of the best crappie stores I have dealt with. Every now and then we all have bad experience with ordering . Call them as customer service has always helped with any issues I have had.
Have always had excellent service from Grizzly.I ordered a bunch of Arkie cranks last Sat. -They mentioned current conditions would cause a delay.Told them I understood...They were delivered a couple days ago.
I've bought from them for years and will continue to give Louie and Wade my business. I like Grizzly Jig and understand their business is in transition. That's understandable .
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I get very poor USPS service where I live. Multiple horror stories of lousy experiences. I will gladly pay extra for UPS or Fedex service...Quote:
Originally Posted by tcounty
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when I giveaway ballcaps and jigs the USPS hammers me pretty hard on costs and no matter where it goes its a week to get there minimum best I can tell ya ,,,,,funny how amazon can get about any dang thing to ya over night aint it ?