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Decided to try a Trout Magnet Trout Slayer Series rod. Well it arrived today but don't think I be doing much fishing with it anytime soon. Have no idea what USPS did to this box and then to actually deliver it in this condition is shocking. '
Kuda's to TM. They sent out another rod out today.
I have always heard they had great Customer Service. Glad they got another one on the way.
Jeff is a stand up guy. Here’s the kicker....he pays the insurance on those rods and USPS breaks quite a few. He has never been able to collect on a claim so he just now sends out a new rod. The USPS insurance is just not quite what it is supposed to be. I’ve been on the bad end of that too.
Regards
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And that REALLY is a Raw deal for Jeff. Kudos he takes care of his customer. USPS insurance sounds basically worthless. Glad it has been taken care of.Quote:
Originally Posted by Alphahawk
Bob
Jeff is a very honest businessman. Great to do business with!
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Jeff needs to send a strongly worded letter to Trump.
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When I called TM were great. When I saw the box I did not open it until I talked to them. Was more then willing to take it to the Post Office so they could be present when I opened it up. Jeff just said go ahead and open it up to confirm the rod was damaged. I sent them plenty of pics to include in the claim. But we all know how that goes.
Anyway looking forward to getting the replacement rod. I have a Diawa Whisker SS700 on the way to put on it.
Oh yikes, my TM rod is two pieces, not 3 :mad: Glad to hear they are taking care of it for you, kudos to TM.
Mine arrived today. It had a pretty good bend in the box, but the rod looked okay.
I'm sure its a price thing but tubes are way better.
It is a price thing. Cardboard tubes the length for that rod are expensive. When I give a rod away I just eat the cost and buy heavy duty PVC and send it Priority Mail....or if I have just gotten a rod out of Japan I will use the heavy duty cardboard tube they sent it in and save some money. I know from talking with the guys at the post office Japanese card board tubes have a great reputation for their strength....LOL. I’ve scoured the internet looking for tubes that are cheap but as of yet have not found any. Someone on main forum suggested to go to a flooring store and ask for some of the tubes the carpet or vinyl come on.....haven’t tried that yet. I’m not sure Trout Magnet will keep selling the TSS rod since they teamed with B’n’M on the TCB rod.Quote:
Originally Posted by Tracker12
Regards
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That's a bummer when you see the delivery has arrived and then find out it didn't survive the trip. Hope the next one arrives happy. I was waiting for a rod to arrive too - it shipped 6 days ago and I was getting anxious, but it arrived today and appears to be in good order.
Sorry to see the rod broken, but glad to see it’s being made right.
About the tubes, I agree with Alphahawk on some of what he said. The tubes some manufacturers use for their shipping are great but cardboard is not all the same. For the weight that some of them carry, pvc might be a better choice. Carpet tubes cardboard isn’t as dense or hard enough that I would ever consider using one. Their job is to maintain a hole that a pole lift can enter the roll, not lineal strength. I laid rug and worked in the carpet warehouse before that and while some are good, it doesn’t take much to crush or break them.
To my thinking, PVC is a better choice. It also isn’t created equal. It comes in different wall thickness also, referred to in schedule ratings. Most common is schedule 40 for household plumbing and such. Lawn sprinkler guys use schedule 20 which is a thinner wall version and uses different fittings. The weight of this is much lighter and may be worth a look if you have rods to ship. Bought in bulk as in Jeff’s case, This might be a cheaper option. If you want one that you can drive over, look up some schedule 80. That stuff is just super tough.
I packed up a reloading press a few years ago to be shipped out. I cut cardboard to nest the press in the box. Double boxed it and taped it shut with fiber reinforced tape.. Took it to the Post Office it weighed just under 50 pounds if I remember right. I paid my shipping charges. The fellow picked up the box turns and throws it towards the canvas cart packages go in. It landed short and hit the floor. He walked over grabbed it up and tossed it into the cart. Kind of upsetting to pay all that money for shipping just to have what is being sent carelessly abused.
amazing the damage that is done to stuff .
I got an amazon box yesterday that looked like it came off the set of pet detective .
you would think people would care about the proper delivery of goods , but it just isn't so anymore
Happens all too often. Anything heavy must be double boxed. The inner box should float on peanuts or foam, no direct contact with the outside box. You did it right.
The next level up is a crate.
Quote:
Originally Posted by DockShootinJack
So sad for you, Amazon does the same thing, they use a shabby 4 sided box and just drop the rod in it. So far, I have been lucky.
Guess there isn't any pride, in the work people do nowadays. But maybe it's because, all the managers want, is numbers over excellence.
I agree people not caring like they should but also there is damage from all the automated lines packages go down.
My concern was for what the press had landed on in the tote.Quote:
Originally Posted by Fishfishwish
Rod tubes, never received one broken.
I pulled mail from a sorting center to the town I lived in from 2000 to 2005, and I’ve seen some shabby treatment of things. Over packaging and lots of shock absorbing foam is the only hope we have. The words dummy proof come to mind.
What's the cost for a replacement tip section?
Last I knew it was 10 bucks.....Quote:
Originally Posted by Balvar24
Regards
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Jeff is as good as they come for sure. He took care of us kids much more than deserved so we could stay after the trout on the Little Red when we were in college. I will always support him and his business in any way I can. Glad to hear Jeff got you fixed up, you’re going to love that rod.
Trout Magnet, Crappie Magnet, and other items they sell are great! I have a bunch. I met Jeff at the East TN Fishing Show a couple of years ago. Super guy. Now for my question, why is Trout Magnet not a sponsor here?
Like any small businessman Jeff has to watch how he uses his advertising dollars. It is a Business decision. He attends shows and keeps the company name out there. When you think about it, he has a sales force of literally hundreds of salesmen just on CC. I’m sure he wishes he had deep pockets but....
Bob
this is fact ,I toured a certain place one time , and watched something fall from about 3 stories off a automatic conveyor …..Quote:
Originally Posted by SuperDave336
when it hit you could hear the whatever inside break in a million pieces , the tour guide stumbled on his words for second ….
and whisked us off to another area quite quickly ….:Rofl
p.s. I have been in packaging manufacturing for well over 40 years and know a little about it ...kinda ….:Rofl
you probably got corrugated boxes my facility made or I myself made at some point in your life ….not kidding :highfive
Tip section was not what was broken it was the butt section.Quote:
Originally Posted by Balvar24
Any chance you have to fill out SWO's? My GF works for a box paper company and I'm checking to see if it's the same one. She hates those things. LOLQuote:
Originally Posted by Ketchn