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After two days of trying to speak with a human and being on hold with HB for over thirty minutes each time I finally got thru to someone. I ordered the wrong Ethernet cable from them that I wanted to return. The lady I spoke with told me they are not taking returns at this time due to the virus and to keep checking their website to see when they start accepting returns again. The cable cost me over one hundred dollars. I expected better customer service from them.
I think there are a bunch of companies not accepting returns currently.
We’re not taking returns right now and our vendors aren’t either.
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I can understand where HB is coming from right now not taking returns.
They are just trying to protect there workers as I believe they should.
Looks like they could send the right one and a shipping label to return wrong one at a later date . They could bill you until it's returned .
UGH!!
In this time of concern you can't be too careful , don't blame them abit ,don't think there warehouse is essential .
Leave the return in the box for a few days. Virus can't live on surfaces for more than a few days.
I think the idea is to stop shipping or potentially moving the virus around any more than necessary. Think of all the people involved and hands on just to ship one item.
Also....a lot of non essential company's have their employees furloughed for awhile due the stay at home rules
Just saw a post on Facebook where a guy said his cousin works there or minn Kota. She told him they were shutting all their plants and stuff down for 2 weeks. They are going to have everything sanitized before letting anyone come back to work.
Spindle, I have been having issues with my Mega 360 and communications past couple of days has been non stop with tech support. I have even been testing and trying different wirings at their request reporting my every move. They are going to replace my Mega 360 and I am sending mine back to them. But, they are NOT allowed to ship until May 1st and that could even be extended due to govt. demands on shutting down due to corona virus. Awesome people to work with. :cheers2 Give them a break as they don’t call the shots presently during this lock down. :ThumbsUp
They even list on their website that things are different right now due to the pandemic. I had to get help from them, and had great service. Their hands are tied when it comes to some things (like returns and even their repair department). But, they were super nice, and quick, and accurate, when it came to the issue I was having. THIS TOO WILL PASS! Stay safe, and stay healthy!