TM Trout Slayer - rod tip break

Has anyone had a problem with the tip breaking. I called the company and they said “send it back and we will see how it broke (I caught a 6” crappie on 2lb test when it broke) and may send a replacement”. (I bought the rod in August and this was my second time using). Rod is stored in rod locker when not using. Didn’t get a good feeling about the response. I really like the rod but given I’ve heard they are selling the company maybe not as customer friendly as they should be. I broke a tip on a BnM and told them I wasn’t sure that I hadn’t done something and they sent me a rod tip right away.


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Originally Posted by Pro V

Has anyone had a problem with the tip breaking. I called the company and they said “send it back and we will see how it broke (I caught a 6” crappie on 2lb test when it broke) and may send a replacement”. (I bought the rod in August and this was my second time using). Rod is stored in rod locker when not using. Didn’t get a good feeling about the response. I really like the rod ...

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What rod are you talking about? Make? Model?

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Originally Posted by deathb4disco

What rod are you talking about? Make? Model?

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Model Trout Slayer Series Rod SKU 17401 ordered 8/5/19.
This replaced the same rod that I lost off of a kayak (not warranty).

I was actually going to order another so I would have two but the person I spoke with didn’t seem interested in my business.

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Originally Posted by Pro V

Model Trout Slayer Series Rod SKU 17401 ordered 8/5/19.
This replaced the same rod that I lost off of a kayak (not warranty).

I was actually going to order another so I would have two but the person I spoke with didn’t seem interested in my business.

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Were you ordering directly from Trout Magnet? Do you know who you talked to? I've always known their customer service to be top notch. As to the TSS....were you boat lifting the fish? Did it break while fighting the fish? I ask these questions as many first time buyers of this rod have never used a rod with high graphite content. I tested this rod a lot. It is a very sensitive rod but best not be boat lifting any fish with this rod. I have had that rod doubled up catching a ton of 15 pound buffalo and it held up fine. That is not to say you couldn't have a gotten a bad rod. Everyone knows that I use all JDM rods....but this rod has impressed me for the rod you get for the price.


Regards

I spoke with a woman, didn’t get her name (not sure she gave out). I was reeling in the fish when the rod broke (turned out to be about 6”). I had 2lb test. The rod I had and dumped off the kayak caught a lot of fish including some bass and white bass no problem. I own about 20 G Loomis rods so pretty good with rod care. I’ve broken rods when I knew it was my fault and never tried to get warranty. As mentioned I broke a BnM 12 footer on a snag and called to buy a replacement tip. They sent me one for free. Just seemed like the person I talked to this morning had no interest in helping other than “send it back and we will decide if we want to replace”. Not sure what happened.

I ordered directly: order #100016910 8/5/19

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BTW. The woman I spoke with was not particularly rude, just not friendly or very helpful.


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I have used mine quite a bit and haven’t had any issues. I have even let my 9 year old son and clumsy Dad use it and it has survived a good amount of abuse. It could of had a defect through the manufacturing process. I have placed serval orders directly with trout magnet and haven’t had any issues to date. As a matter of fact, I showed up one time unannounced because I was in the area and I got a tour of the facility and a bunch of free jigs and jigheads. Jeff Smith is a top notch guy. I have a feeling that you will be taken care of.


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Like I said, I love the rod and had to replace with the one that broke. The first one held up great and I’ve landed probably 500 or so crappie (conservative). Just wanted a little more conversation about the issue. And wanted to order an additional rod...never got to that conversation just send it back and if we want to will ship you a new one, rod tip, not sure but just nothing but ship it back on my dime.


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Steve my buddy broke his tip on the same rod by pulling up trying to free a jig from brush.. :banghead They sold me a top section for $10. Fit great and he’s back in business. Went directly through Leland lures or trout magnet. I had it ordered and on its way before he was even off the water that day.

That would have been a great thing to have been offered and would have been happy to buy a new tip and another rod, then I could have sent the broken tip back in that package and they could give me a credit if they determined that it was a manufacturing defect. David if you’ve noticed, when I’m snagged, I pull on the line directly by holding the reel arbor so I don’t load the rod. This broke reeling in a fish.
They are great rods, maybe my favorite (why I wanted a second one) but apparently Leland/TM doesn’t want my business.


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I've had good service from my TSS. I bought it this year and wasn't abusive but it seemed to hold up well for the summer season. It is a tough rod. As a wade fisherman I have to be careful and not hoist any of the fish out of the water. I slide them in and then run my hand down the line and lift the line. I want to get a small net for wading but have not found a nice light, small sized one that I can carry. I currently use 4lb Stren Crappie, but will be moving down to a 3lb true mono on the rod I have in mind. I would contact Jeff at TM and speak to him. AH mentioned that Leland is dropping the rod and 2020 will see B'N'M selling the rod. Maybe that has something to do with it?

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Originally Posted by Pro V

They are great rods, maybe my favorite (why I wanted a second one) but apparently Leland/TM doesn’t want my business.

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Just order one off the website and be done with it.

Hmm, don’t know but I would try again. Maybe suggest what you mentioned about top section. It’s my favorite rod as well.

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Originally Posted by deathb4disco

Just order one off the website and be done with it.

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Unfortunately, they don’t sell tips on line nor can I find a way to handle this via email. Just to be clear, when I called I politely identified myself and said I had just purchased the rod and offered the order number and asked about a warranty process. I’ve described the reaction with no further detail. I’m very easy to get along with and would have paid the $10 every day of the week. Guess I’ll try Jeff per BobC tomorrow. I’m hoping to report a better conversation. Love the product.


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Originally Posted by BobC

I've had good service from my TSS. I bought it this year and wasn't abusive but it seemed to hold up well for the summer season. It is a tough rod. As a wade fisherman I have to be careful and not hoist any of the fish out of the water. I slide them in and then run my hand down the line and lift the line. I want to get a small net for wading but have not found a nice light, small sized one that I can carry. I currently use 4lb Stren Crappie, but will be moving down to a 3lb true mono on the rod I have in mind. I would contact Jeff at TM and speak to him. AH mentioned that Leland is dropping the rod and 2020 will see B'N'M selling the rod. Maybe that has something to do with it?

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I’ll try Jeff tomorrow and will let you all know.


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Yeah I called and asked about top section really thinking he would have to get new rod but the lady said they did have them but not on website. Only way was call and order. Hopefully this gets taken care of to your satisfaction. Hate this for you Steve. Let us know.

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Originally Posted by Pro V

Unfortunately, they don’t sell tips on line nor can I find a way to handle this via email.

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I meant "order a whole new rod". Send the broken one back in the box it comes in with a note explaining what happened.

Attachment 356211

Just to put this into perspective, I caught this stripper on a BnM sharp shooter with 4lb test and a 1/32 oz jig. That rod broke about a year later. I then just bought 2 more thinking. The broken rod deserved a rest.
I’ll figure it out and I’ll buy a couple more. I’m a tackle junkie so probably need 20 or 100 more rods and another ton of plastic.
Thanks for the comments.


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Keep us posted on what happens I am looking at purchasing the same rod based on Alphahawk's review and other recommendations on this site.

I ordered another this morning. I love the rod. I looked closer at the broken tip and looks like a clean break. I’ll end up with two of them. I’d highly recommend. Just hope the new one lasts longer and can get the other one fixed.


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I sent the tip back in the box the new rod came in. I received a call from someone at TS (a woman) who said the break was clean. She is sending a tip in about a month. Don’t know if I’m paying or warranty. Didn’t get an answer to that question but one way or another I’ll have two of those rods. Thanks for all the comments.


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I’m willing to bet if she didn’t get payment info then they are handling it. That is a great rod. Hopefully when BnM is manufacturing it they don’t change it to much. I know the guides are changing. Thanks for the update Steve. Hope you’re doing well.