Printable View
Helix 9 mega si gps chirp g2n connected to a helix 7 gps chirp g2n.
Have ran this setup since 6/18. Under network setup on the 7, just chose to get si, di, and 2d off of the 9.
Last time out the 7 was not recognizing the 9 and says no transducer connected. I’ve just checked wires and they ohm thru so not broken. What else could be wrong??????
I can’t find any settings on either unit to turn off network. Am I missing something????
Sent from my iPhone using Crappie.com Fishing mobile app
Try post #12 in this thread ...
linking 2 HB unit problem
Rickie
Thank you Rickie. Oh my goodness! Just read post #12. That sounds exactly like my problem. I'll let you know shortly what I find.
Ok, I followed that procedure. Actually 2x.
I have IP address for both units but it will not recognize the main unit helix 9 from the back unit helix 5.
Also, the main unit is not finding the or showing the network tab. See pics
Main unit 9, has IP but not showing network tab
Attachment 340893
Attachment 340894
back unit 5, not finding the main unit
Attachment 340895
Attachment 340896
Attachment 340897
Thoughts?
↑ sorry I kept saying back unit was a 5 for some reason but it it a helix 7
This is a long shot ...
*Remove map cards ...*Export Nav data to a SD card ...
*Format Nav Directories under the Setup tab ...
*Try the steps in the link again ...
Rickie
Tried Formatting the nav directories in both units then the other default restores........, shut downs, reboots, etc.Quote:
Originally Posted by rnvinc
Still no luck. Has IP addresses on both units but still no network tab on the master.
You got anything else to try? I'm assuming it's the 9 that's bad since it's not showing the network tab?
Try 1 more thing before calling HB ...:
Remove the ethernet cable and swap ends with it ...
HB is 1-800-633-1468
Rickie
Pulled cable and reversed end for end. Still no luck. Called HB. Explained all the procedures we have went through. They think it is the cable, so have a new one with 2 dongle adapters on the way. Said if that don't fix it, I'd have to send both units in. I'll update after trying new cable.
Thanks for all of your time and help Rickie.
if you have a buddy with a Humminbird unit that works well on Ethernet, you could try putting your units one at a time on his boat or testing your boat with his unit to try to isolate the problem.
Thanks Bob and good idea. I've got some buddies but none that I fish with or will let me on their boat. They are all fishermen but we don't trust each other enough to share fishing spots with!:biggrin
Ok, newest update. Cable and dongles came in the mail today (cudos to HB for fast delivery).
Tried and still no luck, same issue as before. They want me to call back tomorrow to try 1 more thing while on the phone with them before sending units back to
be factory serviced.........more to come
Ok. HB just ran me thru all the stuff we already done with restore defaults and deleting nav data. They said to send it in.
Said 3-5 day turn around from the time they receive
Sent from my iPhone using Crappie.com Fishing mobile app
Update
Received the Helix 9 back from Humminbird service. They said all good with network. When I hooked it back up, still no network between the 9 and 7.
Called Humminbird worked through a couple of settings and restoring NAV directories, still no luck. They had me to send both units back into Hbird along with my network cable and dongles so they can get to the root of the problem. Supposed to have them back next week.
Dang we running you thru the ringer on this one ...
Please update when you have info ... It may help someone else ...
Rickie
OK, I think and hope this will be my last post on this topic.
Units arrived back yesterday.
Note on the service ticket:
Helix 7 - nothing wrong
Helix 9 - need software update
Matt one of the on call technicians seemed to think that it was caused by the helix 7 getting put into ice fishing mode by accident without a transducer hooked to it while on the network and somehow messed up the programming on the helix 9. Either way- beware of the ice fishing mode on helix 7 and down models!
Good news is they work! They actually work like they are supposed to and did prior to my bug.
Very pleased with Humminbird as they did get them fixed and the only thing it cost me was the first shipment of my helix 9 back to them. Very good to work with.
A little disappointing that they had the helix 9 back the first time and said nothing was wrong with it only to send back to me and then have to resend it back in but the only thing that cost me was an additional 2 weeks without my unit.
:ThumbsUp
Rickie