360 not working

I have 2 gen 3 helix’s 9’s on the bow , new Ulterra with built in mega di a gen 2 helix 9 at the console 5 port Ethernet box If I connect the 360 directly to either gen3 up front it works if I go through the Ethernet box it connects the screen appears when I turn on the ping but no rotation. I have the units on 1 battery and the 360 and the box on another. Something strange is going on. All connections are soldered Wednesday it worked with 2 batteries Then I put it on 1 and it still worked. Last night I pulled the wires through the chase to make final connection using to batteries. Will not work with the Ethernet switch. WTH. Very frustrated. Everything is new but the box. And I can share way points etc with all units on the net but no 360. What am I missing. Why did it work before and not know. Yes the 360 is protected with a 1 amp fuse that has not blown. I called the service line they said on Wednesday that since it works directly to a unit it’s a power issue. So that’s when I brought in the 2nd battery. Thought I had it licked until last Night. HELP


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Originally Posted by Gobob

I have 2 gen 3 helix’s 9’s on the bow , new Ulterra with built in mega di a gen 2 helix 9 at the console 5 port Ethernet box If I connect the 360 directly to either gen3 up front it works if I go through the Ethernet box it connects the screen appears when I turn on the ping but no rotation. I have the units on 1 battery and the 360 and the box on another. Something strange is going on. All connections are soldered Wednesday it worked with 2 batteries Then I put it on 1 and it still worked. Last night I pulled the wires through the chase to make final connection using to batteries. Will not work with the Ethernet switch. WTH. Very frustrated. Everything is new but the box. And I can share way points etc with all units on the net but no 360. What am I missing. Why did it work before and not know. Yes the 360 is protected with a 1 amp fuse that has not blown. I called the service line they said on Wednesday that since it works directly to a unit it’s a power issue. So that’s when I brought in the 2nd battery. Thought I had it licked until last Night. HELP


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OT paid off big time.
Did you drop a wire when you pulled them thru?
Did you break a joint?
Did you hook it up to power and turn the power on?

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Originally Posted by Hanr3

OT paid off big time.
Did you drop a wire when you pulled them thru?
Did you break a joint?
Did you hook it up to power and turn the power on?

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Yes Tim I’ve double triple checked the wiring. The connections Are solid the cables are good. Like I said the units all communicate with each other and the i-Pilot just the 360 will not show rotation on any screens through the box


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Are you getting resistance/voltage through all of your power cables? Possible you pinched or broke a wire when rigging?

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Originally Posted by Gobob

Yes Tim I’ve double triple checked the wiring. The connections Are solid the cables are good. Like I said the units all communicate with each other and the i-Pilot just the 360 will not show rotation on any screens through the box


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Sounds like you are getting readings, just not rotatioal readings. Almost sounds like there is a setting that needs changed?


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Originally Posted by Kevin22

Are you getting resistance/voltage through all of your power cables? Possible you pinched or broke a wire when rigging?

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No they are all loose and free plenty of extra length pulled in easy peasy


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Anyone have a diagram that would show the pins on the cables and readings I should get when testing them with a meter ?


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Have you tried swapping the port the 360 is connected to on the 5 port switch? Seems like it has something to do with the Ethernet since it will work connected directly.
Maybe test it direct to a unit one more time without changing anything else.

Sounds like you have a completely new setup....is the 5 port switch new also?

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Originally Posted by BobB

Have you tried swapping the port the 360 is connected to on the 5 port switch? Seems like it has something to do with the Ethernet since it will work connected directly.
Maybe test it direct to a unit one more time without changing anything else.

Sounds like you have a completely new setup....is the 5 port switch new also?

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Switch is 6 years old. Worked fine with i-Pilot 1199 and a 999
I’ve switched the cables around tried different ports same results. Think I’ll pull it all out and start over really fed up.
I’ve put several systems in over the years not just mine. This is just strange. Heck I may get home today and it’ll all work again


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Is the 5 port switch the AS ETH 5 PXG part number? There was an older version of the switch that will work with some things and not other things.

Did a little more looking, and the original Ethernet switch was the AS ETH 5PS. The new AS ETH 5PXG was introduced some time in 2014 around the time the Onix was introduced to support the increased data on the network. A lot of people had intermittent problems with the new stuff and the old 5 port switch after that.
According to Humminbird Greg at the time the new switch has better capability handling multicast subscriptions ...

Rickie does a great support job, but sure miss Greg on the forums.

Got it. What a pain in the rear. Had to run 360 to a battery by itself Worked so so then froze. Updated software powered up gave it 2-5 minutes everything works I did find a bad connection on the 360 power cord. Fixed that first. Water trials tomorrow.


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Well that was short lived worked 45 minutes. Shut down restarted not working. Fed the Heck up Sick pee owed Not happy I’m pretty sure 360 is the problem. Even when it doesn’t work I can still mark and it goes to all 3 units. 360 is rotating but no movement on the screens. UGH


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Rickie chime in


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Does the Ethernet hub take a software update? I don’t know, just asking

Remove 1 unit from the Network and test ...

(Still need the newer AS ETH 5XPG but I'm not sure it's the problem) ...

Also try manually shutting off the Sonar on all units and test 360 ...

Rickie

I’ve removed everything from the network but 1 unit and the 360. Same no spin on screen .360 power on a battery all by itself. The frustrating part is 1 out 4 times I power up , and wait like 5 + minutes before I turn on ping it will work. Shows up on all 3 units Ran it for 45 minutes to be sure it didn’t drop out Turned off hour later started it all back up no rotation. Really aggravating


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Oh and I have the sonar off on all the units. Don’t like to hear tick tick tick


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After breakfast going to get the newer AS ETH 5XPG


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Ok so same box I have only newer Fired up and ran successfully 3 times in a row.
Calling that good for now but will feel better after a few trips to the lake. Thanks guys


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All good now thank goodness


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Glad you got it going! If my 360 goes out, I go home!


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Originally Posted by Gobob

All good now thank goodness

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So ... new AS ETH 5XPG fixed the issue ...??

Rickie