Rod issue - Denali

I posted this in the main forum but thought it might be better suited here since I know a lot of you guys use them....

First of all let me say I am not one to just post negative things about a company....as you could see in my previous posts I am the first to compliment them as well. My intent for this post is to see if anyone else has faced this issue with the Denali Pryme series rods and if so, how it was handled.

I bought 6 new 14' Denali Pryme trolling rods about 9 months ago. To preface, my rods stay on my boat in a garage year round and I am lucky if I fish 2/3 times a month. I noticed a few months ago that some of the sections on the rods started to turn a "cream" color instead of the stark white they started out as. This has progressed into all the rods having slight varying color from white to cream colored in different sections. The rods perform great and I still absolutely love that about them, but the OCD part of me want them to be the same color...preferably the bright white they started out as. I have a picture on my phone but for the life of me I can't find it at the moment.

I contacted a couple of different people...one at the dealer I bought them from and one at Denali. The dealer said yes Denali had issues with the rods and had recently changed their process to correct it. The employee at Denali didn't come right out and say they knew of issues but said they had seen "some" change that had long exposure to sunlight. I then emailed the Denali warranty rep back and asked if they were covered under warranty and have not had a reply (3 days ago).

I know some would say, no big deal since they still fish the same, so what if they fade a little. My point is I paid $70 a piece for rods....that's a good chunk of change and I would think they should not fade to a different color in just a few months. So long story short......any of you other Denali guys out there have this issue and if so how did you handle it?

Been fishing with them that way for over a year, I prefer these rods over anything else and have just accepted it.
I do understand the frustration tho and they hopefully have it fixed, fixing to buy a new set of 14s

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Originally Posted by Rees Guide

Been fishing with them that way for over a year, I prefer these rods over anything else and have just accepted it.
I do understand the frustration tho and they hopefully have it fixed, fixing to buy a new set of 14s

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I am with you Rees....I absolutely love these over anything else I have fished with. From slow trolling minnows/jigs to pushing cranks with 2-3 oz weights they handle it all. But like I told someone else the other day....its kind of like spending a bunch of money on a nice pair of black dress shoes and in a month or two they starting fading and turning brown. Sure they still function the same and are still really comfortable but not exactly what you paid for. I will probably just learn to deal with it too.....just won't like it. :biggrin

You haven't had a reply in 3 days. Wait until Monday and send them a new one, copy your old one and resend. Giving them a full week for a reply. If no reply by Wednesday send another, Monday and Wednesday for a week or 2 then start sending them daily.
We went to a store for some sales items. The sale wasn't run as the ad said it should have been. I complained to the company for 6 weeks daily. I didn't get what I wanted, but did receive a $100 gift card. The price of the main item we went after.

I noticed this issue as well with the 14s I bought last year, they seem to be getting darker and darker sitting in a covered shop. Could really tell the difference sitting next to the new pearl white 16s I got a few months ago.

Here is the proofAttachment 313104Attachment 313105

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I guess it won't be "as bad" when all of mine all finally fade to the same color....right now its a mixture of both.

I will say it is really nice to have a set of pole you can jig, longline, slow troll, power troll, or crank with. Denali is a very new company to the crappie industry and are doing changes to make there products better. From what I am hearing there will be more changes this year for the better. I do know some people that the ocd and color change got to them and they took a can of white spray paint to them lol. But all in all Denali is the best hands down I get a new set of 18 poles every year and will continue.

For me, I would want them to fade as dark yellow/brown as possible. Something that blends in really well with my surroundings. Y’all think my t-top is easy to spot? I can see y’all fishing those white flag poles from a quarter mile away on every hookset.[emoji23][emoji23][emoji23]


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I use 14s simply because they are easier on clients. Got 18s for my outside poles pulling jigs and cranking

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Keep trying. Denali customer service has been great with me each time I've called. Tips break easy and they always replace free.

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Originally Posted by feelay

For me, I would want them to fade as dark yellow/brown as possible. Something that blends in really well with my surroundings. Y’all think my t-top is easy to spot? I can see y’all fishing those white flag poles from a quarter mile away on every hookset.[emoji23][emoji23][emoji23]


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Yup. I love those white poles, aka flags. I don’t use em but I’m glad to SEE them when someone else does. [emoji23]


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Had mine since September, love em, but they are that cream color.

Well just an FYI for anyone else that has this issue and wants it rectified.....you can have them replaced for a mere $20 per pole plus shipping both ways. So it will cost me about $150 to replace 6 poles that are 9 months old and have a manufactures defect that they are totally aware of. Love the poles but sometimes customer service sure goes a long way.

Is there a reason the rods are so expensive? Made in USA ?

Curious as to what they would do with the rods if someone turned them in? The change in color doesn't bother me, I do see your point though, pay top dollar for a rod they should not fade in such a short amount of time.

Snubby I am curious about that myself. As I looked a little further it is a bit misleading when you look at their warranty page vs. the actual form to send them back (both of which I have attached. You will notice when you go to the warranty page it plainly states they will repair or replace at no charge for the first year.....but when you go to print the form off it says there is a $20 per rod fee. For a company selling a $70+ trolling rod I think that's a little over the top. Sure I could see them expecting you to pay shipping to them (which you have to do that too) but not charging a "per rod" fee on top of it.

Attachment 313173

Attachment 313172

There covering their butts, if they would take the all these discolored rods and send out replacements at no cost to the customer other then shipping they would stand to lose a pretty penny I'm sure. They probably consider the flaw purely cosmetic and don't think they should take a beating on it, just leave the customers to go pound sand. We get about 500 canebreakers beating down there door and we may get some answers..! I got a great deal on all the rods I bought thru an individual, it does leave a bad taste in my mouth though, some of these companies just flat out refuse to admit fault and eat their mistake, too many to name now days!

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Originally Posted by Snubby

There covering their butts, if they would take the all these discolored rods and send out replacements at no cost to the customer other then shipping they would stand to lose a pretty penny I'm sure. They probably consider the flaw purely cosmetic and don't think they should take a beating on it, just leave the customers to go pound sand. We get about 500 canebreakers beating down there door and we may get some answers..! I got a great deal on all the rods I bought thru an individual, it does leave a bad taste in my mouth though, some of these companies just flat out refuse to admit fault and eat their mistake, too many to name now days!

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^^^^^ And that my friends is why I choose BnM Poles. Their customer service is Unsurpassed, and their willingness to support EVERY Crappie fishing organization that asks of them, as well as the multiple models of poles for every style of crappie fishing, keeps me going back to them. I’ve tried several of the Flash In The Pan brands, but BnM’s Customer and Community SERVICE makes me proud to do business with them.


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Originally Posted by BigRiverMarine

^^^^^ And that my friends is why I choose BnM Poles. Their customer service is Unsurpassed, and their willingness to support EVERY Crappie fishing organization that asks of them, as well as the multiple models of poles for every style of crappie fishing, keeps me going back to them. I’ve tried several of the Flash In The Pan brands, but BnM’s Customer and Community SERVICE makes me proud to do business with them.


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I told this exact thing to Wade at Grizzly yesterday....not sure it will matter how good these rods are performance wise, if when folks do have problems its handled like this. Case in point with Millenium products....had one of my seats pull loose at one of the seams and a small issue on one of my Spyderlok holders.....Yes, I had to pay shipping to get back to them but they replaced it and shipped it back to me no questions asked which is how a company should handle it.

Defects with products are going to happen and I am ok with that, but what you do after that as a company is what really sets the tone for your future. And having to pay right at 30% of the original price to get a product replaced that has a defect is a big turn off for me. I know its extreme but that's like me going out and buying a new boat for $50k and 9 months in the paint starts fading in certain spots. Does it still run and handle and fish the same??? Yep, but shouldn't look like that and I sure wouldn't want to pay $15k to have it fixed.

All in all, its just a lesson learned. I seem to be in the minority of those that it bothers about the fading but sometimes i'm just particular about things I buy. Now its time to just take a deep breath and go fishing(with my faded poles)!!!rotfl

I am sure the Denalis are great rods, but that is one reason that I don't pay these ridiculous prices for poles. Maybe I am naive, but a good fiberglass pole is good enough for me. I catch my share of fish, and I have had some days when even a $200.00 pole would not have mattered. This is just my personal opinion. Bottom line, is rods have never been an issue, whether the fish are biting or not.

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Originally Posted by BigRiverMarine

^^^^^ And that my friends is why I choose BnM Poles. Their customer service is Unsurpassed, and their willingness to support EVERY Crappie fishing organization that asks of them, as well as the multiple models of poles for every style of crappie fishing, keeps me going back to them. I’ve tried several of the Flash In The Pan brands, but BnM’s Customer and Community SERVICE makes me proud to do business with them.


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I've had only one issue with BnM poles. Their customer service folks went over the top in solving the problem. They're an awesome company.

The warranty clearly states that a rod with a manufacturers defect will be replaced at no charge for the 1st year .... and then they rip you off for a $20 "processing fee"!!! Sure seems like a $20 charge to me no matter what you try to call it.
I won't do business with anyone trying to pull that kind of BS.

Through the years have collected a pretty good bunch of poles.Most all of them have the letters BnM on them.Am a happy/satisfied customer.Never asked to get a tip replaced that I broke.Figured it was my fault it broke.A real good product that I have always enjoyed using including BGJP,PST,POW-R-TROL,Sam Heaton,and others.
Thanks to BnM for a great product.

I'll have to say I do like the looks of the white poles and it is obvious some guys like them a lot considering what they pay for them.For each their own.

Wonder what would happen it the company got overwhelmed with dissatisfied customers?
Saying they are under warranty but a claim will cost you $20 per rod just is not right.

Don't knock what you haven't tried!!! Keep in mind the first guy who ate a chicken egg, brave man!!!!:Rofl

I did not mean to ruffle your feathers John.
I am sure they are good rods that change colors and could have a slightly better warranty....For now I am a happy BnM customer with multiple sets of rods to suit my fishin needs.Having one set for everything would be an advantage...Just like always there is always an opportunity to learn.

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Originally Posted by Snagged again

I did not mean to ruffle your feathers John.
I am sure they are good rods that change colors and could have a slightly better warranty....For now I am a happy BnM customer with multiple sets of rods to suit my fishin needs.Having one set for everything would be an advantage...Just like always there is always an opportunity to learn.

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I'm not ruffled at all, frankly I have no loyalty to anyone, if I feel the rod is better to fish with I will own it.
Jack Wells and BnM rods is a stable in the crappie industry, a great man running an awesome company that continuely supports the sport in a major way year in and year out.

Can't hide money! LOL

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Originally Posted by Snubby

Here is the proofAttachment 313104Attachment 313105

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Just pretend there like mood rings and change colors with evert fish that is caught on them.

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I don't own a Denali pole, but I don't think I'd consider a pole changing from bright white to yellowish white a manufacturers defect on a fishing pole. We aren't talking about a $50,000 pickup.

If any of you want to get rid of your yellow Denalis, I'll give $30 each for a set of 8 14' poles.....

I will give you 25.00 a pole . lol

Had a couple guys fish with mine last week and they could not believe how they performed. The 18s make a great outside pole cranking and longlining, then 14s and the 10s and then a BnM 410, awesome setup that gives you good space and great strength.

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Originally Posted by Rees Guide

Had a couple guys fish with mine last week and they could not believe how they performed. The 18s make a great outside pole cranking and longlining, then 14s and the 10s and then a BnM 410, awesome setup that gives you good space and great strength.

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They are goo and catfish tested and passed with flying colors.:highfive

Send me a set of you off white 14' footer. I match your top bid price of $25 + 5

The first offer was from me, at $30 per rod. I guess the problem isn't as bad as I thought it was, because I haven't received a single PM from anyone wanting to sell the defective poles. I guess I'm gonna have to offer to pay the shipping on them too. I hate to pay too much though.