Big Changes To My-Humminbird

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We are very excited to let you know about exciting changes we have made to our website. For the last several months, we have been working behind the scenes on redesigning the Humminbird website in order to enhance your experience. The goal was to make it easier for you to find answers to questions you have about Humminbird fish finders, navigation, sonar, imaging and mapping solutions. We are pleased to announce the site has relaunched and we encourage you to visit!

Changes to MyHumminbird One improvement we were able to accomplish was to make it easier for our existing customers to locate and download software updates for their fish finders and accessories. We did this by eliminating the need for customers to register their product(s) and then sign-in via a myHumminbird account to get software updates. Instead, you can now locate all our latest software updates at any time under the Support menu at the top of the page. In turn, by making these files public, it eliminated the need for us to continue the support of myHumminbird.

For those of you who previously registered products and had a myHumminbird account, this will be a big change and you may have some questions. To assist those who were used to visiting myHumminbird we have created a myHumminbird FAQ page to assist and direct you to the right location. If you bookmarked the myHumminbird page, you will automatically be redirected to the FAQ page as well. Changes to Humminbird Select https://ecp.yusercontent.com/mail?ur...KbmHfxhHjQ--~C Another change we have made as a result of the new website is the elimination of Humminbird Select, our program designed around our premium fish finders such as the HELIX 12/10/9 Series and our SOLIX Series. As you may recall, purchasing and registering one of these select models entitled you to a unique 1-800 number for service calls and an additional year of warranty on your products. Rest assured, if you have an eligible product and there’s still time on the 2-year warranty, nothing will change. You can still call-in using that number and our customer service representatives will be able to look up your eligible products. Thanks again for your continued support of Humminbird. It’s an exciting time for us, with groundbreaking technologies and new models continuously being introduced. We look forward to helping you improve your time on the water, and making it easier to execute any future software updates.

I'm still trying to navigate the new website ...

But I think it will be an improvement once I find my way around in there ...

The Search function still needs some refinement ...some exact model names I enter don't result in the exact result ...

Rickie

I liked the old site because it had all my ser# and all there information like when I had bought them etc. O well nothing stays the same very long. Sure wish I had known and I would have saved that information some where else.:banghead

a ONE year warranty SUCKS.

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Originally Posted by sfw1960

a ONE year warranty SUCKS.

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Especially on a $2000+ fish finder.


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Logging into the account for software updates wasn't a problem for me since they aren't releasing updates that frequently. But without registering a unit, don't know how users will know of a software release. The reduced warranty period is concerning because it was an added feature in the decision to use Humminbirds. Don't know if they will be offering an added coverage for more money. Thankfully I have never had the need for a warranty repair. Also, I agree with Rickie on the new website design. It seems harder to look at different models and all the related accessories especially on older units.

Data bases are being updated daily as the site is being rebuilt , and I am hopeful there will be something for what was HBS and they will eventually know that loyal users should be able to expect something better than a year product protection.

A few other brands have 2 or more years warranty - and I just can't see HB turning their backs on the HB Nation in lieu of higher profits, only to see some of those owners to leave and seek another better supported brand.

Outstanding product support has been one of the pillars of owning HB IMO so I am keeping my fingers crossed, and staying positive the user feedback helps guide a good change....

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Originally Posted by sfw1960

a ONE year warranty SUCKS.

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For sure!!

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Originally Posted by tcounty

Especially on a $2000+ fish finder.


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Or $3000


Sent from my iPhone using Crappie.com Fishing mobile app

Wonder if square trade would warranty a fish finder?


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Quote:

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Originally Posted by sfw1960

Data bases are being updated daily as the site is being rebuilt , and I am hopeful there will be something for what was HBS and they will eventually know that loyal users should be able to expect something better than a year product protection.

A few other brands have 2 or more years warranty - and I just can't see HB turning their backs on the HB Nation in lieu of higher profits, only to see some of those owners to leave and seek another better supported brand.

Outstanding product support has been one of the pillars of owning HB IMO so I am keeping my fingers crossed, and staying positive the user feedback helps guide a good change....

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I sure hope you're right about this. Too many large companies put profits above customers or anything else JMO

HB had. the best website in the industry and now its the worst. I too, Hope it is not leading up to poor customer support . One usually follows the other,by design. Brand loyalty can be fickle..

Parent company big corporate. Dont hold your breath thinking theyll listen.

Anyone else remember the old Humminbird company prior to ownership of Johnson Outdoors. The old Humminbird company took an excellent brand name and ruined it. Took about 10 years for me to give them another chance.

Concerns me the Johnson Outdoor management team appears to be approaching the " fork in the road". Let us hope they don't turn down the wrong road. Right now I have a Helix 10 Si MEGA that cannot do the most basic thing a MFD is supposed to do. Give a correct reading of depth. Experimenting with settings has permitted to do that much. Numerous users of the Solix and the G2 Helixes have these identical problems. Looks like the Onix fiasco taught them very little.

Way too much time in configuring an update to correct this. Especially when some other makers have for sale. MFD's that work correctly right out of the box. Imagine that. The American consumer can be forgiving and loyal. But frustration with high investment and faulty technology can sour that apple.

Cutting the warranty period of your high end units in half. Most certainly makes those said consumers very concerned. Using your customer base to iron out all the wrinkles in your products instead of properly testing. Reflects a loss of concern as to customer satisfaction by the corporation. I sincerely hope I am wrong but only time will tell.

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Originally Posted by ezfishn

Logging into the account for software updates wasn't a problem for me since they aren't releasing updates that frequently. But without registering a unit, don't know how users will know of a software release. The reduced warranty period is concerning because it was an added feature in the decision to use Humminbirds. Don't know if they will be offering an added coverage for more money. Thankfully I have never had the need for a warranty repair. Also, I agree with Rickie on the new website design. It seems harder to look at different models and all the related accessories especially on older units.

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I was wondering what you logged on to since MyHummbird is gone?

I have a 385 CI Chartplotter since 2013, and I did not get a map card because Humminbird forgot the folks in Louisiana fish too and D"Arbonne that is on the American Crappie trail as well as other large Lakes have NOT been added to the list. I already had another 385 C chartplotter and could make any waypoint you wanted --- But not with the 385 CI -- Without a map card it will store nothing.. I had a tree limb fall and take out the unit with all the waypoints --- others have said it should still record them ... I dont know if an update would fix the issue .. the newer Platinum card will not work with the older 385 CI --- I AM looking at now buying a new unit with Side imaging but see all the people having nothing but trouble ,,, With Retirement Money no longer grows on trees, and I can not make a mistake

If you make a good product you should not be scared to back it up with a warranty. When a company does this it tells me that they have lost confidence in the longevity of there product. Not a good thing for us users. Just my 0.02 cents.

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The two year warranty doesn’t bother me to bad. I’ve only had two units fail in my lifetime. One was a piranha 100 and the other was a 535. All the others were used several years past warranty and just up graded.

I wasn’t impressed with my 999si three years ago when I got it, but now I’m getting better at understanding what it’s showing me and I’m happy with it.

If garmin would work with link I might change though, but with the way things are you have to commit to one brand. I’d much rather have a minnkota over a motor guide any day so it works out for me.


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