3 Attachment(s)
Huge Thank You to Excel Boats and BRM
When I started my search for a new boat for my guide service in 2016, I kept going back to the Excel Bay Pro 203. I compared features with other makes and models and read every review I could find. I decided on the Bay Pro 203.
When I started my search for dealers and prices, I kept going back to Bill Burnett at Big River Marine in West Memphis,AR. The price difference was large but Bill is a sponsor here and a crappie fisherman and he sold me on the boat and his determination to see me in his boat. The 3 hour drive was a non-factor considering the price Bill gave me.
The Excel has been everything I had hoped for. KY Lake is known for rough water with waves rivaling any lake around. My clients love the room, lay-out, ride and performance. Those factors have led to others to buy the 203, a couple of them after folks fished out of and even ran my boat.
Earlier this year I noticed my auto bilge pump would kick on periodically when we were fishing. It wasn’t a concern. As the summer went on, the pump kicked on more often. I started to get concerned and contacted Bill. We both decided it was probably a livewell drain line or even a bad hull plug.
I checked everything I thought might be the cause and found nothing. I then decided to unhook my batteries and put water into the boat with it sitting on the trailer. It took a while but I found my worse fear, a crack in a rib about 1/3 of the way back from the bow. I instantly started sending Bill photos of what I had found and he forwarded them to Excel.
I’ll spare all the boring details but I took the boat to the Excel factory in Mountain View, Attachment 280938Attachment 280939Attachment 280940AR. Once they inspected it, they told me I would be getting a new boat but in the meantime, they would repair mine so I could continue to use it for client trips. To say the repair was impressive was a huge understatement. It was a work of art!
A week ago Monday Excel came and got my 2016 203 after Rickie and I had pretty well stripped it. That was an easy job because we rigged it new. I’m so grateful to have such a talented cousin who loves to tinker with my boat. Thanks Rickie.
Tuesday my new 203 rolled into town. I got a different color, jack plate, and added hydraulic steering but otherwise,it’s the same as before. With my work load as a taxidermist and the holiday, we haven’t gotten it completely rigged. That will happen over the next few days as we work around Rickie’s and my schedules.
I want to say how grateful I am to Excel Boats and Bill Burnett for the way this has all been handled. All involved have handled a stressful situation with professionalism and courtesy. I’m proud to say I plan on running Excel Bay Pro models for the rest of my days.
Huge Thank You to Excel Boats and BRM
Thank you so much Doug for the kind words in a not so good situation. Speaking after the fact, it’s sometimes a positive thing to have a problem just so you KNOW that everything you were told was the TRUTH, and not just a sales pitch. The hardest part of selling is making your customers realize how sincere you are. Most just think I’m a salesman instead of the honest person I Truly am. Even though you can’t please everyone, with testimonies like yours, it makes people realize how dedicated I am to MY customers and Their needs. Like I told you in the beginning, “I’m not after your Money, I’m after your Business”!!! There’s a huge difference in the two.
Excel did EXACTLY what they were supposed to do in this situation also. Every company out there has a few issues from time to time, but how you handle those issues is what really counts!!! The Proof is in the pudding so they say, and you have had the opportunity to see the Proof in this unfortunate mishap!!! Kudos to Excel and there loyalty to their customers.
Sent from my iPhone using Tapatalk
