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Transducer went out on a year and half old Humminbird 998...also needs a cover. Started calling at 0830,, got connected at 1100, spent an hour and 15 minutes ON HOLD...then got to pay $327....Not my idea of good customer service..She said they were extremely busy this time of the year...My next unit probably won't be a Humminbird
I had to call and get a transducer back in the spring and it wasnt to bad i think I was on hold for 5-10 min. I dunno why they would be so busy this time of the year.
I called today about a power cord cause my depthfinder is getting interference. They sending me a new power cord pc11 I think that's what it is free of charge. Hate u had a bad experience
Transducer and cover wasn't$327 was it.Think you can get the transducer for $200 or less
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Did you register it on-line after purchase? My understanding is you get 1 year warranty at purchase and if you go on-line and register it you get a extra year warranty which would make it 2 year.
Ducer 269, cover 25, 33 to overnight it..yeah..heard about the extra warranty when I started having trouble..My bad, I guess... Seems they should last more than two years for what they cost.
Had a ducer on my 898 go out at a year and a half.
That sucks Knightshadow I feel your pain. Just out of curiosity is the warranty any better from other manufacturers???
A year and a half ago the 998 was a clearance model as the 999's were out. Probably affected the warranty length.
I've always had great customer service from Humminbird.
They are probably swamped because ICast just ended last week. Trying to fill all their orders on the Helix stuff.
$1600 from BBG didn't sound like clearance price to me.....I am not upset about the price..evidently I screwed up by not seeing the extra warranty deal....I am upset that it took so long to get online...then an hour and 15 minutes on hold...there is no excuse for that..My 45 years in sales says that was inexcusable
Dont blame you about thatQuote:
Originally Posted by KnightShadow10
I drive off and leave fast food after 12 mins . lolQuote:
Originally Posted by KnightShadow10
Lol....yep ....I woulda hung up in 10 minutes and just went online to Amazon and ordered a ducer and a cover.....and would have saved a little money from what I see.
Yeah they should outsource those customer service calls to a foreign country. Get a person over the phone in 2 minutes then take you 2 hours to describe your issue. Lol, why I like to deal with a person face to face a sales rep... then that becomes their problem. At least that's the way I run my business any who... you should back the product you sell :-)
It must have just been a rare thing....everytime I have called humminbird I did not have to be on hold but a few minutes. Their customer service has always been outstanding. I cannot say that about some of the others.
It was what it was...I'm not pleased, but I will be back fishing.
With a 112 Terrova link, two Bird units, and 2 Lakemaster cards, I pretty much had to get the transducer replaced. No need to make it worse by hanging up