Southern Crappie Rods customer service

I ordered a couple of 14' 2oz rods from Ed last week. Went to Post Office to pick up and the lady comes to counter with the heavy shipping tube busted that looked like a hockey stick. Got home with it and hoping for the best but fearing the worst I opened it. Both tips and mid sections were broke. I called Ed and he apologized for something of course not his fault and said to send him some pics of the damage and he would send out 2 more the next day. Got the new ones today and the shipping tube was straight as a arrow! LOL Just wanted to say what great rods and customer service from Ed at Southern Crappie Rods. Can't wait to try them out.

http://i1174.photobucket.com/albums/...pscziv3pxa.jpghttp://i1174.photobucket.com/albums/...psoli38yhn.jpg

Glad to hear of a company would good customer service .:twocents

Ed is as good as they get!!

Sounds like good service.

Sounds like the USPS owes "somebody" some $$ for damages (if it was insured) !!

Ed is awesome to deal with.

Wouldn't buy anything else


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Ed is a great man. Helped me out when i started fishing tournaments probably more than he will every know. Still remember that day on Lake Greenwood when he stopped to give my wife and I some tips, which I still use today. That was probably 15yrs ago.

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Originally Posted by Rees Guide

Ed is as good as they get!!

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agreed, couldn't have said it any better

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Originally Posted by Rees Guide

Ed is as good as they get!!

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You are going to love those 143T rods. His products and service are 2nd to none. BTW, I got a rod order from him recently and the tube was badly bent. I asked the clerk if I could open it there and then to make sure there was no damage. Luckily there wasn't but I wouldn't accept the order without checking it in front of them.

If Ed and I ever get the chance to share a boat the fish will get the day off. The BS will be so deep we'll have to wear waders.

I like my Southern Crappie rods too! Ed will get them to you with the quickness.

love my SC's. Ed's great.

Cannot beat Ed when buying something.
LittleJohn

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Originally Posted by CrappiePappy

Sounds like the USPS owes "somebody" some $$ for damages (if it was insured) !!

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yeah it looks like someone slammed the truck door on it.

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Originally Posted by mrdux

You are going to love those 143T rods. His products and service are 2nd to none. BTW, I got a rod order from him recently and the tube was badly bent. I asked the clerk if I could open it there and then to make sure there was no damage. Luckily there wasn't but I wouldn't accept the order without checking it in front of them.

If Ed and I ever get the chance to share a boat the fish will get the day off. The BS will be so deep we'll have to wear waders.

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I disagree on the fish getting the day off, I fish against Ed on the regular, and Ed has never gave the fish a day off

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Originally Posted by gobbler

I disagree on the fish getting the day off, I fish against Ed on the regular, and Ed has never gave the fish a day off

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LOL! That comment was made due to the fact that any time Ed and I get on the phone talking fish and tackle, we can't get away. I'm sure there would be some serious pole bending going on.

He's number one in my book..

Can't beat the service or the product. Love mine to

I had the same issue with a rod tip I ordered from Grizzly Jig a couple months ago. Got the package and it looked like the can of Pillsbury cinnamon rolls when you crack it against the counter. Rod tip was broken clean in two. I called them (Grizzly) and explained the situation and they shipped me another one-no questions asked. I guess it was not worth the shipping cost to send the broken one back. Sounds like both companies excel when it comes to taking care of their lifeblood, Mr. Customer. Seems like a dying practice these days.

Could you describe the good features of the southern crappie rod. line size it is good with weight of jig it likes and action, medium heavy light. Always looking for a good rod.

I use Ed's rods from 6" tp 16". The regular short rods are awesome for casting or lomglining with jigs or roadrunners. The standard action 10'-16' are great for spider rigging with up to 1 oz weights .I also pull cranks with the standards. His new 143T models are really special. They are rated for up to 2 oz of weight but I've pushed cranks with 3 oz and they work fine. They are really good for larger cranks. He will be coming out with a 12'T model late this year. 163T will be out soon.

Just FYI anyone in the Midlands area of SC, Mark at the Crappie Hole in Chapin carries Ed's rods. Just picked up a 12 ft one today so I can keep up with Inkdabber. (Ain't gonna happen, but thought I toss it out for laughs.)