Order Wait Time? How long is too long?

I ordered a crappie fishing product from a manufacturer couple of weeks ago. I won't mention name or product at this point, but it was a pricey item at over $700. I paid immediately through PayPal and was told it would ship by the end of that week. After not getting it or tracking, I contacted seller again last week and was told it was almost finished and I would get it today. Still no item or tracking number. Inquired today via text, no reply at all. I will admit I am a bit impatient, but is over two weeks time to start the worry/recover my money process through PayPal? Is over two weeks after being told a few days unreasonable in getting worked up? I don't want to be the nagging type, but $700+ is a lot of money for me! Thoughts?

I'd be looking for some answers for sure. By my way of thinking, if the seller says "by the end of the week" and doesn't keep that promise, he has breached the contract.

Me as well. Id want answers. You can file a claim as long as you didnt send $ as friends/family. Call paypal they will help


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Report it to PayPal

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theysaid

If it was from a manufacturer or reputable business, I would be concerned, but not necessarily worried about being cheated. If it was an eBay purchase, I would be thinking that I may have been cheated. Two weeks is a long time, but one of those weekends included the Memorial Day holiday and they may have been off all three days or maybe even another day as well. I think I would contact Paypal just to verify that the payment was made and your address was correct.

I was cheated on an eBay deal one time, but they got it straightened out and got my money back. It is frustrating, though, and also worrisome. Good luck to you. GTT

I recently purchased from Grizzly jig several crankbaits. in about 4 days they had not come. I was a little worried but that very day I got a call from a lady at Grizzly that 2 of my colors they were out of and would I like to pick another color or wait on their shipment to come in. This is why I keep going back to these folk. Hope you work things out.

Memorial day could have played a part. The other thing that you didn't say is if it was a big company or a small one owner business who fabs the item himself. I expect orders from major mass produced places quickly. If I want a custom or handmade, which usually means better, item then it may take a little longer.

depending on the entity you are dealing with several factors could be in play . be the squeaky wheel maybe ? sometimes it helps

I agree with Creekside. Delays usually have reasons, some reasonable, others not so!
All of your responders have it right, call PayPal. Dave

I am NOT A LAWYER nor AUTHORIZED TO GIVE LEGAL ADVICE but I did stay in a Holiday Inn once or twice. I was born at night but not last night. I would call PayPal for a refund and follow that up with a written letter sent via certified mail and have them sign for it so you knew they received it. Give then five work days to respond. If that does not work then file suit for breach of contract against the manufacture with PayPal also listed in the suit. Send notices to the better business bureau where the manufacturer is.

Being the sole owner of a part-time business myself (and doing most of the work as well), I try to get things done quickly and in the time frame that I give to someone. That being said, as much as I try to do this the best that I can, I have slipped a few times myself. Typically this does not happen on PayPal orders as there is a constant reminder there to "Print a Shipping Label". I guess with that being said, before I moved forward to filing a complaint with PayPal or the BBB I would make every effort to contact the company (e-mail, text, phone, etc.) and get a response. If a call is made by phone, please leave a message to them. I have had people say they called 3 or 4 times and I never returned their call. They may have been correct, but I am not calling every number back that shows up on my phone. I will return a call if a message is left.

It is very easy to misrepresent ones self and small companies on the internet. I am always hesitant to buy from someone that I have not dealt with before. I would say that 2 weeks without updates and you having to do all of the contact work is way to long. Put PayPal to work for you.