Wondering if this problem was fixed?

I bought a Humminbird 899ci HD SI and did the exchange for the XHS 9 HDSI 180 T. It has been bad weather this week so I have been reading and trying to learn everything I can this week about my Humminbird unit. I did use my sonar last week some and was real impressed with it. I was using the 455 khz setting and have not tried the 800 khz as of this time. The question I am asking is has the whiteout problem been fixed by now as all the information that I have read was back in 2014 and was it all the Humminbird units. I am hoping that my new unit will not have this problem as I have just bought it and updated the units software. If it does do I have to send everything back to Humminbird including taking the transducer back off of boat and about how long will my unit have to be gone to fix the problem. Paranoia about my new sonar now. Don't know when I will get back on water to test and see if my unit has this problem has anyone had this problem lately? Thanks for all your help about this in advance.

http://www.crappie.com/crappie/side-...-possible-fix/

http://www.crappie.com/crappie/googl...1221j1490841j2

Humminbird | XHS 9 HDSI 180 T

It's unlikely your unit has set on a shelf so long that it was one of the washout affected units ...

Test your unit with the "Imaging Frequency" set to 800kHz ... If the SI image requires lowering the SI Sensitivity all the way to 1 and it's still too bright ... then you would need to call HB ...

HB would only require the head unit ... And turn around is usually 7-10 days ...
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To determine when your specific unit was manufactured ... :

The first 2 digits in the serial number is the year ...
The next 2 digits are month ...
The next 2 digits are the day ...

Rickie

Well looks like mine is a older model that was let on the shelf first 2 digits 14 second 2 digits 05 and next 2 digits 14. So by that it was made in 05/14/2014. Thanks very much Rickie. Right now we are having a whole lot of rain and flooding in our county. Maybe next week it will slack up enough to get out on the lake when the water gets back down some and give it a try to see if I have to send it to Humminbird.

I must be the unluckiest person in the world my new Humminbird 899ci HD SI unit was bought 1/31/2016 and was made in 05/14/2014. I should have known something like this when I had to update the unit from 6.900 to 7.650. By reading and looking at the dates of the posts mine was made about this time frame when the units were having trouble. Well the only way I will be able to know for sure is to just try it and see if it will works on 800 khz.

Never know ... You could be the "luckiest" person in the world and the washout issue not be present ...

Like you said ... Try it on 800kHz and see ...

Rickie

Attachment 232269Rickie I took the boat out on the lake this morning and tried the 800 khz. and this is the pictures I took. Looks like I will be needing to send it back to Humminbird. Do I just call and tell them at the same number that I exchanged my transducer? What will I need in advance just the serial# and just what do I need to tell them or will they know without very much explanation?

Attachment 232267Attachment 232268

Quote:

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Originally Posted by scrat

Rickie I took the boat out on the lake this morning and tried the 800 khz. and this is the pictures I took. Looks like I will be needing to send it back to Humminbird. Do I just call and tell them at the same number that I exchanged my transducer? What will I need in advance just the serial# and just what do I need to tell them or will they know without very much explanation?

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I bought one of the very 1st 899's in my area, and mine has had the "800 KHz Fix" done to it.
Send me or Rickie a PM for THE person to contact @ HB who will take care of this for you...

Robert

Quote:

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Originally Posted by sfw1960

I bought one of the very 1st 899's in my area, and mine has had the "800 KHz Fix" done to it.
Send me or Rickie a PM for THE person to contact @ HB who will take care of this for you...

Robert

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Thanks Robert. PM sent your way.

PM responded!
:ThumbsUp

Have your serial number handy when you call ...

They will cross check it with their database to verify it was manufactured in that time frame when the issue was identified ...

Rickie

I told him to contact THE BEST OF THE BEST [emoji6] Rickie.
The pictures say it all.
His units set to 1/1 and it's ALL blown out...
I remember how ugly mine looked before Deborah fixed me up

Quote:

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Originally Posted by sfw1960

I told him to contact THE BEST OF THE BEST [emoji6] Rickie.
The pictures say it all.
His units set to 1/1 and it's ALL blown out...
I remember how ugly mine looked before Deborah fixed me up

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Deb is the best ...

Rickie

Yes Sir...

I call Humminbird today didn't get to talk to Deb but I did talk to a very nice customer service lady named Jackie. She was very nice took my name and she had all my stuff( address and other info) pulled up in just a few minutes. When I told her my problem with the 800 khz washout she knew what I was talking about and she looked up my serial numbers and she verified that it would need sending back for the hardware fix. She emailed me a Fedex shipping label and tomorrow I will have it headed back to Humminbird for the fix. She said that the fix would not take long and I would be getting it back soon. The SI pictures in 455khz was very good can't wait to see the 800khz Si pictures on my 899 when they get it back to me as everyone says they will be even better. Thanks Rickie and Robert for the help.

Quote:

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Originally Posted by scrat

I call Humminbird today didn't get to talk to Deb but I did talk to a very nice customer service lady named Jackie. She was very nice took my name and she had all my stuff( address and other info) pulled up in just a few minutes. When I told her my problem with the 800 khz washout she knew what I was talking about and she looked up my serial numbers and she verified that it would need sending back for the hardware fix. She emailed me a Fedex shipping label and tomorrow I will have it headed back to Humminbird for the fix. She said that the fix would not take long and I would be getting it back soon. The SI pictures in 455khz was very good can't wait to see the 800khz Si pictures on my 899 when they get it back to me as everyone says they will be even better. Thanks Rickie and Robert for the help.

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Don't send the unit in the original box ...you won't get that box back ...

Rickie

Pack it well, good luck!

Well I sent it off this morning. I can't wait to get it back. I feel like a little boy waiting on Christmas to open up his toys. If you have not tried a side imaging unit yet well let's just say you don't know what you're missing.

Scrat, you have a great attitude. Wish all my customers were the same. Cant wait to see some of your screen shots!

Wow! Talking about fast. I sent the Humminbird off yesterday(Fedex)and got a email just then from them. They already have it and sent me this:

"We recently received your Humminbird product for service repair.

Our goal is to get you back on the water as soon as possible!

Please review the details of your service order information as follows"

Wow! Humminbird's customer service is #1 in my book.
I may just have my humminbird back and fishing before Easter Sunday.

Nice!

Wow! Humminbird has just sent me a email saying they have fixed my Humminbird 899ci hd si unit and it is on it's way back to me. They received it on the 17 and it is on it's way back to me on the 21 that's just 4 days turn around, Wow! Humminbird is a #1 company in my book you just can't beat that type of good service. Can't wait to get it back out on the water and see those great side imaging pictures again. Thanks everyone here that has helped me with this problem and a special thanks to Humminbird you and your customer and repair service are #1.

Scrat,

HB does their very best on getting your unit back to you ASAP.

When you try the 800 khtz, you will probably have to turn down the sensitivity from where you had it set for 455 khtz and you will likely find that the 800 Freq. in best used after you have located an interesting target using the 455 Freq. I have found that the 800 really gives superior detail to the 455, at shorter ranges. Find a target with the 455 with a range no wider than necessary for the water that you're in, then move your boat closer to the target and use the 800 to see better detail of the target. I have found that the 800 performs best when only used at the shorter ranges. It takes some experimenting to learn what you need to know to get the most out of your unit, but it's worth the effort. B-