Lowrance Customer Service is ................

Simply EXCELLENT.

While launching my boat at Dano's at Gold Creek on the 14th, I dropped by Lowrance HDS7 Gen 2 Touch from about 6 feet and ran over it with my truck. Of course, that messed it up good!!!

After getting back home and trying hard and soft resets, as suggested by several c.c members, I finally called Lowrance customer service on the 16th. Craig, the rep I got from Tulsa, was on the line with me in less than 2 minutes.

After hearing my problem, he emailed me a return authorization form and told me Lowrance would take care of it. I could not believe my ears since I had dropped it and ran over it!!!!

I sent it to the return center in California on the 17th by USPS Priority Mail. They got it on the 19th.

Today, the 21st, I just got a NEW IN BOX Lowrance HDS7 Gen 2 Touch with all new wiring, cover, mounts, nuts and bolts for transducer installation AND a new transducer. WOW!!!!!!!!!!!!!

I am a Lowrance customer and advocate for life!

Just wanted this on record since it seems there is a lot of criticism of Lowrance's customer service from some quarters.

Paul

Thank you for sharing that story, Paul. I switched to Lowrance a few years ago. Glad to hear they took care of you. :cheers2

Good deal!

Sure beats what I was told by several folks . Glad they took care of it for ya . :cheers2

I have heard their customer service is very good... now I know it is. Glad they got ya fixed back up!

Good to see a happy ending!!

That's the very reason I leave my fish finders on my boat.

Kudos to Lowrance CS.

I am glad to hear it, They have been less than nice a few years ago.

Quote:

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Originally Posted by trypman1

I am glad to hear it, They have been less than nice a few years ago.

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that is why I posted. people and companies change over time. also, just because someone didn't get what they wanted, doesn't mean it was unfair treatment. I used to own some retail stores and people can often be quite the jerks.

I had similar great results. One of mine just quit working. They sent me a RA and in just a few days I had a whole new setup. All they wanted was the unit returned. Great customer service!

I agree with OP