My Boat Trailer Saga

I picked my new trailer up at Big River Marine last Friday, Feb. 6th. The following day, Steve and I loaded my boat onto it. There were several issues with the trailer causing my boat to just not fit right. I called Bill and sent him pictures, which he forwarded to E Z Trac Trailers. They had built the trailer without having my boat or old trailer there to go by. I had sent them a bunch of measurements but they didn't get it right. Anyway, we made arrangements for me to bring my new trailer, with the boat on it, to Big River Marine on Wednesday. E Z Trac sent a* driver to pick it up. Thursday, they rebuilt the trailer and today I picked it up again at Big River Marine. Now it fits my boat like a glove. Bill let me stay at his Sardis lake house for Wednesday and Thursday nights, saving me a lot of driving. I can't say enough praise about Bill and Big River Marine and the customer service of E Z Trac Trailers. Attachment 190356

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That is a fine looking trailer..........how much do they go for?

Boat looks good,ole BRM is a fine guy:biggrin

thats awesome scott. Glad it all worked out.
I can image the logistics of the whole thing could have been a nightmare.

You do know if you had just bought a new boat, they'd have given you a matching trailer for free....right?

Wannabe...

Great story!

Great looking trailer

Bill is a good fellow and he's been mighty kind to crappie.com folks, but I really like doing business with Ms Lori better.:biggrin

Bill's word is his bond!Great looking setup!Go dunk it in the lake!:biggrin

I'm glad it all worked out for you. Great looking trailer, and awesome customer service from BRM and E Z Trailers.
Now, U and Steve get out there and call me when y'all find them biguns.

great

Quote:

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Originally Posted by E-Z Poleholder

I'm glad it all worked out for you. Great looking trailer, and awesome customer service from BRM and E Z Trailers.
Now, U and Steve get out there and call me when y'all find them biguns.

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AMEN to that

Good looking rig.

Thanks for the kind words guys. Everyone can and will make a few mistakes. You measure the quality of those people and those companies by the way they handle those mistakes and the way they value their customers and friends. I hope EZ Trac Trailers and Big River Marine proved how much we care about those things in this instance.

Very nice, ole Steve and you will be all over em now!!!!!!

The trailer pulls a whole lot better than the torsion single axle trailer I had. I'm very happy with it so far. Big River Marine and E Z Trac Trailers definately aren't satisfied unless their customers are satisfied.

Now you can bring it to Toledo Bend!!:ThumbsUp Trailer looks great under your boat.

Now that is true customer service. Something a lot of companies have forgotten how to do. Sent a email off friday evening about the way the wife and I were treated by a employee of a major company. If I didn't cause this person to get either fired or demoted it wasn't because I didn't try. But again wonderful customer service.

Once you pull a tandem axle you really just dont want anything else, least I dont. Congrats again Scott, looks real nice but the performance is gonna be great!!

Very nice Scott!

Looks great,,, the galvanized is a nice touch as well,,,, Beats painted any day... Love to have me one in tandem

That trailer is not galvanized....he said it was all aluminum