Navionics Customer Service

I want to say thanks to Navionics customer service for going out of their way to help me get the updates for my Platinum card. I've been trying to update since purchasing it in June, nothing worked. The update down loads would fail on both computers, IE 11 and Google Chrome. I live in a rural area and my internet service is slow. In the end Navionics sent me links to the updates, instead of one large down load it was broken down into five smaller ones. Thanks Navionics for great service :highfive, I wish all companies worked this hard for their customers.

Well, I'm still having issues with their mapping. We will see how this goes this week before I start demanding a refund. <*)}}}><

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Originally Posted by Crappie Chatt

Well, I'm still having issues with their mapping. We will see how this goes this week before I start demanding a refund. <*)}}}><

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Have you contacted Navionics?

Of course. Case #00083415 still unresolved. Have not heard from or been e-mailed since 16th. Case # 00084421, fixed within a day. <*)}}}><

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Originally Posted by Crappie Chatt

Of course. Case #00083415 still unresolved. Have not heard from or been e-mailed since 16th. Case # 00084421, fixed within a day. <*)}}}><

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I will forward this to my contact at Navionics

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Originally Posted by Kirth

I will forward this to my contact at Navionics

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Thank you so much!!!:notworthy <*)}}}><

Sent them ANOTHER screen shot. Still no reply. :Doh::helpnonono Truly 'Gilligan's Island'. :dono<*)}}}><http://www.crappie.com/crappie/attac...d=172074&stc=1

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Originally Posted by Crappie Chatt

Sent them ANOTHER screen shot. Still no reply. :Doh::helpnonono Truly 'Gilligan's Island'. :dono<*)}}}><http://www.crappie.com/crappie/attac...d=172074&stc=1

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May I ask what the issue is?

I found your post on BBC and looked at it. I got an CC'd on an email checking on this. Stay tuned...

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Originally Posted by Crappie Chatt

Sent them ANOTHER screen shot. Still no reply. :Doh::helpnonono Truly 'Gilligan's Island'. :dono<*)}}}><http://www.crappie.com/crappie/attac...d=172074&stc=1

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I talked to customer service they have received your info which you sent on Aug 16th I believe as well as your other emails. They have been forwarded onto the cartography dept. for review and correction. As I hear more I will let you know

I went to the lake yesterday looking for some places to put beds, one of the humps I found on the mapping is not in the lake. I also have a 09 Platinum card, it doesn't show a hump in that location. I sent an e-mail to Navionics customer service to report it.

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Originally Posted by justinp61

I went to the lake yesterday looking for some places to put beds, one of the humps I found on the mapping is not in the lake. I also have a 09 Platinum card, it doesn't show a hump in that location. I sent an e-mail to Navionics customer service to report it.

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Check out the webapp on the Navionics website to see the latest cartography your chip is an 09, its 14 your chip is 5 years old. They may have changed it on the new mapping Navionics WebApp - Product Catalog click on the SonarIcon on the lower left for the high def SonarCharts view. Whats on the WebApp is the latest mapping available.

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Originally Posted by Kirth

Check out the webapp on the Navionics website to see the latest cartography your chip is an 09, its 14 your chip is 5 years old. They may have changed it on the new mapping Navionics WebApp - Product Catalog click on the SonarIcon on the lower left for the high def SonarCharts view. Whats on the WebApp is the latest mapping available.

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Yes my New card has the latest data, just updated it this week. Yes, the 09 card is 5 years old, regardless the hump is not on it. Customer service sent me a link to report it. I don't expect it to be perfect. If everyone that finds errors would report them it will make the mapping better.

Very true, one thing on Sonar Logging if you decide to log an area and submit the turn around to correct the discrepancy is less than a week, so you can repair issues without contacting customer service. Without the correct data they cannot make it accurate. There are areas where they start with government or DNR mapping and build off that, think about how many square miles of water there is on the earth they basically cover it all there will be discrepancies. Navionics mapping never degrades it only gets better as sonar logs are submitted.

I have worked with guys that dont have a map on small lakes they log it submit and Navionics hands them back a High Def map thru freshest data with in a week sometimes within 24 hrs depending how busy it is.

I have sent Navionics a picture of one of the 1st topo maps made. Still no response. Now I have sent them 3 maps and a sonar reading. I have sent enough. <*)}}}>< http://www.crappie.com/crappie/attac...d=172130&stc=1

I was transferred to Navionics Support, lady was trying to help, but I could not understand her. Asked for someone more fluent in english, she keep on talking. Finally I hung up. Customer service has been great in working with me, but still having problems updating my chip. Purchased the hotmap platimum from Gander Mountain last friday. It was mfg 4-17-13.

I have asked for a new chip, but Dan has to check on something.

Chuck:banghead

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Originally Posted by Kirth

Very true, one thing on Sonar Logging if you decide to log an area and submit the turn around to correct the discrepancy is less than a week, so you can repair issues without contacting customer service. Without the correct data they cannot make it accurate. There are areas where they start with government or DNR mapping and build off that, think about how many square miles of water there is on the earth they basically cover it all there will be discrepancies. Navionics mapping never degrades it only gets better as sonar logs are submitted.

I have worked with guys that dont have a map on small lakes they log it submit and Navionics hands them back a High Def map thru freshest data with in a week sometimes within 24 hrs depending how busy it is.

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So let me get this straight. Its possible to buy a navionics card of some lakes that are on it. And then upload them mapping of a smaller lake that I have made myself and they will topo it out for me and send it back? So its possible I have a custom map of lets say a reservoir or something like that?

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Originally Posted by LowePro

So let me get this straight. Its possible to buy a navionics card of some lakes that are on it. And then upload them mapping of a smaller lake that I have made myself and they will topo it out for me and send it back? So its possible I have a custom map of lets say a reservoir or something like that?

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You can go 2 ways Hotmaps Platinum or Nav + both of which accept SonarCharts data which is where if you loged sonar uploaded it to Navionics they will process that data into a lake map. SonarCharts™ | Navionics

Nav + is a blank chip that doesn't have boundaries and is region specific Hotmaps Platinum is a regional chip so if the lake you loged sonar on is lets say the east area you wold have to have a Hotmaps Platinum East chip.

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Originally Posted by chuckauten

I was transferred to Navionics Support, lady was trying to help, but I could not understand her. Asked for someone more fluent in english, she keep on talking. Finally I hung up. Customer service has been great in working with me, but still having problems updating my chip. Purchased the hotmap platimum from Gander Mountain last friday. It was mfg 4-17-13.

I have asked for a new chip, but Dan has to check on something.

Chuck:banghead

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Chuck what is the issue specifically? Wont accept updates via the chart installer?

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Originally Posted by chuckauten

I was transferred to Navionics Support, lady was trying to help, but I could not understand her. Asked for someone more fluent in english, she keep on talking. Finally I hung up. Customer service has been great in working with me, but still having problems updating my chip. Purchased the hotmap platimum from Gander Mountain last friday. It was mfg 4-17-13.

I have asked for a new chip, but Dan has to check on something.

Chuck:banghead

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Chuck I am a Navionics representative shoot me a pm and I can help you more. I can help expedite things.

I have started the 'process' of trying to get a refund on the Navionics 'Freshest Data'. Have spent way to much time trying to download &:banghead:banghead then to get a corrupt nonono mapping. Called yesterday at 9:50 am. Got to say, they have very nice people working at this point. Got a call back from somebody up the ladder at 11:10 am. Have not heard from them since. This has been a VERY frustrating time trying to deal with this. I wish I had NEVER bought it. Purchased 8-10-14. NEVER have got a complete download. They have ignored my data,:mad: to correct the mapping. I just want my money back and I'll prolly have to 'EAT':puke the card purchased that has the corrupt mapping. VERY DISSATISFIED!!!! <*)}}}><

No reply yet:mad::mad::mad:. I wont give up. This may turn into a 'David & Goliath' thing. I surenonono hope not. <*)}}}><

Well,,,, checked web site and "Gilligans Island" has disappeared. Thank you!!! Maybe some day they will contact me??? and possibly thank me??? <*)}}}><

They will be calling, I talked to them late Friday afternoon.

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Originally Posted by Kirth

They will be calling, I talked to them late Friday afternoon.

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Thanks, Kirth. <*)}}}><