I had a ram mount fall apart, the rubber ball just disintegrated. I checked the RAM MOUNT web site and see that they have a LIFE TIME warranty on their products.
I sent an e-mail and a photo of the product along with the part number. The response was send your mailing address and two ($2.00) Dollars, credit card and they will replace the defective unit.
Unit was not received after two weeks, notified them and they promptly sent a second unit replacement at no charge.:cheers2
From the mailing labels the postal department was very lax in handling the mail in a timely manner.:banghead

