Humminbird Greg!

I can't believe how Genec has been treated by Humminbird. I know you have been alerted to his problems before, and he still hasn't gotten any satisfaction. Two trips back to H/B with his unit with out of pocket expenses nearing $60.00. Now they tell him the transducers are back ordered! What I see is three strikes and you are out Humminbird. Someone needs to step to the plate at H/B and sent him a complete new unit. Here's 1 link to his story. http://www.crappie.com/crappie/virgi...-798-lake.html

Is H/B gonna get er done, or not?

Quote:

---

Originally Posted by Shellback

I can't believe how Genec has been treated by Humminbird. I know you have been alerted to his problems before, and he still hasn't gotten any satisfaction. Two trips back to H/B with his unit with out of pocket expenses nearing $60.00. Now they tell him the transducers are back ordered! What I see is three strikes and you are out Humminbird. Someone needs to step to the plate at H/B and sent him a complete new unit. Here's 1 link to his story. http://www.crappie.com/crappie/virgi...-798-lake.html

Is H/B gonna get er done, or not?

---

HG, I totally agree with Shellback. HB does not want to lose Gene as a customer.

+2

I've always had great service from HB and MK. My terrova had a problem and after the 2nd strike they sent me a brand new one!. I did have to call and speak to a supervisor. Regular service people can't do it. It's outside of their power.

Member, Tri State Crappie Anglers
Driftmaster's Pro Staff

They really do need to step up to the plate and send Gene a complete new unit. His patience is better than mine after all this time and spending almost $60 so far sending his unit back. Not looking good for Humminbird.

Gotta say after owning hb and lowrance I would take lowrance. Had problems with my hb unit fron the get go.

And I would say just the opposite. Had a lowrance and they couldn't fix it. It was two years old and out of warranty. They told me u would be better off buying a new one. I did I bought a HB. And your old one makes my 2nd unit.

Member, Tri State Crappie Anglers
Driftmaster's Pro Staff

Lets not get this into a Lowrance/HB debate. Lowrance has nothing to do with it. Gene has a problem with his HB and wants it fixed.

Bump up for Greg to take a look

My apologies guys. We have been on vacation here at the plant and I personally have not been able to check my work email or Crappie.com. It is my understanding that the Customer Resource folks are attempting to (or may have already done so) to contact Genec to get this resolved.

Thanks for your help, sure hope Gene gets his problems resolved.

Glad putting it on here again got some action. Same thing happens with Lowrance some times. No company can maintain 100% satisfaction with customer service.

I know units have trouble maybe you get a lemon but Greg is here because he wants to be and wamts to help. I dont think we need to be putting him on the spot .

Quote:

---

Originally Posted by mduncan62

Glad putting it on here again got some action. Same thing happens with Lowrance some times. No company can maintain 100% satisfaction with customer service.

---

I actually had two messages from our Customer Resource Center folks in my work e-mail about Genec’s unit. They did not have the same days off that the manufacturing plant did and so already had things moving on this.

While it is true that no company can maintain 100% Customer satisfaction, it is still a goal that we try to work to. Sometimes it just takes sending in a unit multiple times to get everything finally sorted out.

Yeah, kind of a fundamental of business. Keeping the forums positive and happy is important also.