Hello,
We are a company that conducts surveys and evaluate other companies. We get hired to go to other companies and act like customers in order to know how the staffs are handling their services in relation to their customers. Once we have a contract to do so you would be directed to the company or outlet and be given the funds you need to do the job(either purchase things or require services) after which you would write a comment on the staffs activities and give a detailed record of your experience.
Examples of details you would forward to us are:
1) How long it took you to get the services.
2) Smartness of the attendant.
3) Customer service professionalism.
4) Sometimes you might be required to upset the attendant to see how they react to clients.
And we turn the information over to the company executives and they would carry out their own duties by improving their services. Most companies employ our assistance where people give complains about their services or when they feel there are needs for them to improve their customer service. Your Identity would be kept confidential as the job states (secret shopper) you would be paid $200 for every duty you carry out plus bonus on your transportation allowance.
Funds would be given to you if you would have to dine as part of the duty.
Your job will be to evaluate and comment on customer service in a wide variety of stores and restaurant services in your area.
No commitment is made on this job and you would have flexible hours as it suits you.
If you are interested do send in these information:
FULL NAME:
CONTACT ADDRESS:(NO P O BOX)
CITY:
STATE:
ZIP-CODE:
TELEPHONE NUMBER:
MOBILE NUMBER:
OCCUPATION:
EMAIL:
So we can look at your distance from the locations which you have to put your service into, and your address would also be needed for your payments.
FIRST ASSIGNMENT:
Shoppers Guide wants you to run a survey on two prominent companies in your area.
The 1st is a Western Union Location
The 2nd a wal-mart store
There have been reports about laps in the services of their Management and some of their staffs. Their complains are based on reports which their customers forwarded anonymously. Phone calls which were also made to the head office.
The Western union location was reported for evaluation for the following reasons:
I) Customers have reported their money missing
ii) Slow services
iii) Unbalanced transfer charges
The 2nd company was reported to be rendering
(I) Poor services
(ii) Rudeness to customers
(iii) Excess charge
(iii) Late opening time and Closing before time.
Your Secret Evaluation would be
1) To make a transfer of funds from this western union location to another Mystery shopper and the funds would be picked up at another location where a customer reported her funds missing.
2) You would have to record the time at which you go to the location and how many minutes it took you to get service.
3) You would be sent a check/Money order which would cover your payment of $200 and also for the duty. As soon as you receive the check/money order, you should cash in at your bank, Deduct your$200, and use the rest of the money for the services.
4) Upon receiving the funds the locations address would be forwarded to you, and also the Name and address of whom the Mystery shoppers transfer would be made to. You would have to keep a comprehensive report on every activity you carry out.
5) You would also provide me with the name of the cashier that attended to you. Please send me a reply so we can confirm your appointment and make sure that the check/Money order is issued out to you ASAP.
Thanks For Your Total Understanding.
Daniella S Murray
Staffing and Recruiting Dept,
Secret Shopper®
Email: NOTE******* Interested applicants should ensure response is forwarded to the email below:
