Lowrance Customer Service Sucks

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02-08-2011, 01:26 PM
ifish

Lowrance Customer Service Sucks

Well here goes. I had some bubbles in my HDS-8 unit and sent it back through my Ranger Dealer. Lowrance received my unit Jan. 10 and as of today no unit. I called Lowrance and talked to a lady named Linda(not Colt) and she told me it could be at least another 2 weeks before they could even ship me another unit if they get more in.I asked to speak to her supervisor Greg and she would not give me any extension number or anything. Well now I am fuming at the gills.I was considering putting on another Lss-1 up front but now I am considering selling everything that has Lowrances name on it. I thought they would at least tell me they are sorry and would try their best to resolve the issue.But Nooooo! I had heard some bad things about there customer service and I kind of overlooked that but now I am living proof of a company that flat out does not give a rats butt about there very over rated expensive products. I will be looking at Hummingbird products soon if they do not get this fixed soon. Beware folks and have a great day!
:mad::mad::mad::mad::mad::mad::mad::mad::mad:
02-08-2011, 01:41 PM
keeferfish

Sorry for your bad luck, but I did find your signature quite funny with all the :mad::mad::mad::mad:
02-08-2011, 01:45 PM
Cane Pole

Quote:

Originally Posted by ifish

Well here goes. I had some bubbles in my HDS-8 unit and sent it back through my Ranger Dealer. Lowrance received my unit Jan. 10 and as of today no unit. I called Lowrance and talked to a lady named Linda(not Colt) and she told me it could be at least another 2 weeks before they could even ship me another unit if they get more in.I asked to speak to her supervisor Greg and she would not give me any extension number or anything. Well now I am fuming at the gills.I was considering putting on another Lss-1 up front but now I am considering selling everything that has Lowrances name on it. I thought they would at least tell me they are sorry and would try their best to resolve the issue.But Nooooo! I had heard some bad things about there customer service and I kind of overlooked that but now I am living proof of a company that flat out does not give a rats butt about there very over rated expensive products. I will be looking at Hummingbird products soon if they do not get this fixed soon. Beware folks and have a great day!
:mad::mad::mad::mad::mad::mad::mad::mad::mad:

go to their facebook page and get some action.
02-08-2011, 03:30 PM
Jason Gilstrap LOWRANCE

I replied to your post on the BBC site. thanks
02-08-2011, 04:29 PM
mduncan62

Sounds like if they had units on hand, you'd have it. They'll get you the unit, so not sure why so angry. The supply Vs. demand needs to be looked at, but again, you are going to get a unit.

Could you clarify how the units are over rated and how they don't give a crap? They said they'd ship the unit when they have it in hand. If you decide to sell all your Lowrance units at a huge discount do to your unhappiness, please list them in the classifieds. I'd love to buy them!
02-08-2011, 04:43 PM
Stymie

Keep us informed on how Jason and Lowrance resolve this.
02-08-2011, 04:44 PM
Stymie

Quote:

Originally Posted by mduncan62

If you decide to sell all your Lowrance units at a huge discount do to your unhappiness, please list them in the classifieds. I'd love to buy them!

Mike, I can't believe you would take advantage of this disenfranchised person!!
02-08-2011, 04:47 PM
mduncan62

Quote:

Originally Posted by Stymie

Mike, I can't believe you would take advantage of this disenfranchised person!!

Believe it!
02-08-2011, 05:27 PM
striperking

Maybe Jason can explain to us why there are so many people complaining about Lowrance!
02-08-2011, 05:44 PM
blueball

yeah ,that would be a good one ,it seems like everything we buy breaks these days

Quote:

Originally Posted by striperking

Maybe Jason can explain to us why there are so many people complaining about Lowrance!
02-08-2011, 05:46 PM
blueball

how do u now its supply vs demand,could be supply vs repair ,neither of us no for sure we just wasting hot air

Quote:

Originally Posted by mduncan62

Sounds like if they had units on hand, you'd have it. They'll get you the unit, so not sure why so angry. The supply Vs. demand needs to be looked at, but again, you are going to get a unit.

Could you clarify how the units are over rated and how they don't give a crap? They said they'd ship the unit when they have it in hand. If you decide to sell all your Lowrance units at a huge discount do to your unhappiness, please list them in the classifieds. I'd love to buy them!
02-08-2011, 05:55 PM
mduncan62

Quote:

Originally Posted by blueball

how do u now its supply vs demand,could be supply vs repair ,neither of us no for sure we just wasting hot air

In Ifish's original post on this thread he said the lady told him it could be another 2 weeks before they get units in. So I think it's safe to say this, and it's been mentioned on BBC that they have a supply shortage at the moment, and it's delaying them from shipping units out.
02-08-2011, 06:01 PM
blueball

yeah i believe everything i read on here tooo and at BBC:o:o:o:o:p:p:p
02-08-2011, 06:54 PM
mduncan62

Quote:

Originally Posted by blueball

yeah i believe everything i read on here tooo and at BBC:o:o:o:o:p:p:p

So what are you saying? That they are trying to get out of replacing the unit?
02-08-2011, 07:46 PM
blueball

what u talking about willis ,you lost,i never said that,dont put your words in someone elses mouth:o

Quote:

Originally Posted by mduncan62

So what are you saying? That they are trying to get out of replacing the unit?
02-08-2011, 07:49 PM
blueball

i believe he will get a replacement unit ,but cant wait till it happens to u ,thats whats wrong with this country
02-08-2011, 08:31 PM
Stymie

Quote:

Originally Posted by mduncan62

In Ifish's original post on this thread he said the lady told him it could be another 2 weeks before they get units in. So I think it's safe to say this, and it's been mentioned on BBC that they have a supply shortage at the moment, and it's delaying them from shipping units out.

That's right. mike started that story.
02-08-2011, 08:53 PM
blueball

yeah,and boe marine a bbc sponsor says they have them in stock

Quote:

Originally Posted by Stymie

That's right. mike started that story.
02-08-2011, 09:15 PM
ykkapslabhunter

Just a little comparison... One of my Hbirds died last march and I shipped it out on a friday back to Humminbird and it was back on my door the following Wednesday.

OP has all the right to be ticked off. Seems like complaints like his have been going on for quiet some time now with no end in site. Its a shame too b/c those HDS units look like great units when working. I decided to buy me a SI unit last year and liked the HDS 8 better than the Hbird 998 but I went with the 998 b/c of all the quality/customer service horror stories I found all over the net.
02-08-2011, 09:18 PM
Allan

Quote:

Originally Posted by ifish

Well here goes. I had some bubbles in my HDS-8 unit and sent it back through my Ranger Dealer. Lowrance received my unit Jan. 10 and as of today no unit. I called Lowrance and talked to a lady named Linda(not Colt) and she told me it could be at least another 2 weeks before they could even ship me another unit if they get more in.I asked to speak to her supervisor Greg and she would not give me any extension number or anything. Well now I am fuming at the gills.I was considering putting on another Lss-1 up front but now I am considering selling everything that has Lowrances name on it. I thought they would at least tell me they are sorry and would try their best to resolve the issue.But Nooooo! I had heard some bad things about there customer service and I kind of overlooked that but now I am living proof of a company that flat out does not give a rats butt about there very over rated expensive products. I will be looking at Hummingbird products soon if they do not get this fixed soon. Beware folks and have a great day!
:mad::mad::mad::mad::mad::mad::mad::mad::mad:

Lots of folks have had problems. Since the bean counters bought them its been downhill, there is no excuse. When Lowrance owned themselves it was a whole different company. Just google Lowrance cutomer service.
02-08-2011, 10:00 PM
J_ROW

The reason they are out of stock and can't keep them in stock is because they have to replace so many that have broken down , leak water in , or just down right don't work right. Get an HB and if some thing goes wrong send it in an get it back in less than five days. HB rocks, Lowrance sucks.
02-08-2011, 10:12 PM
Release to the Grease...

So we have one company that takes care of us but can't get their GPS right and one company that does the exact opposite, why don't they just merge already.....:)
02-08-2011, 10:16 PM
blueball

best post related to this thread allday:cool:

Quote:

Originally Posted by Release to the Grease...

So we have one company that takes care of us but can't get their GPS right and one company that does the exact opposite, why don't they just merge already.....:)
02-08-2011, 10:31 PM
mduncan62

Quote:

Originally Posted by J_ROW

The reason they are out of stock and can't keep them in stock is because they have to replace so many that have broken down , leak water in , or just down right don't work right. Get an HB and if some thing goes wrong send it in an get it back in less than five days. HB rocks, Lowrance sucks.

I think that HB has a lot of extra units in stock because Lowrance is selling so many units. HB seems to have so many employees and sponsored guys out trolling the web answering questions, and trying to help everyone. Was the President of marketing out on the Muskie site prior to HDS and LSS-1 being released? When they were the only dog in the hunt, things were a little different, and they enjoyed the exclusivity of the market. That's over. Now the donut is drawing more heat.

HB would be very wise to get the donut resolved once and for all, as it may get some more of the market share for them.
02-08-2011, 11:11 PM
ifish

Well Folks. I talked to Greg at Lowrance thanks to Jason and he explained they are having a lot of trouble getting parts. I appreciate him talking to me and trying to help me out.I am not trying to personally attack anyone. Greg said he would do his part and try to get this resolved as soon as possible. He said it will be 1 to 2 more weeks. I will be waiting patiently ( I hope) !I would suggest anyone that does not understand my problem just fish without your unit.Take it off your boat and leave it at the house! Try it for 6 weeks ! Just sayin~
02-08-2011, 11:16 PM
mduncan62

Quote:

Originally Posted by ifish

Well Folks. I talked to Greg at Lowrance thanks to Jason and he explained they are having a lot of trouble getting parts. I appreciate him talking to me and trying to help me out.I am not trying to personally attack anyone. Greg said he would do his part and try to get this resolved as soon as possible. He said it will be 1 to 2 more weeks. I will be waiting patiently ( I hope) !I would suggest anyone that does not understand my problem just fish without your unit.Take it off your boat and leave it at the house! Try it for 6 weeks ! Just sayin~

So it sounds like customer service has wanted to take care of you all along. He just told you the same thing the girl told you earlier. So since you got a personal call, you feel like saying how the units are over rated, and customer service sucks actually got results? I'm pretty sure if they had a unit in hand when the problem occurred, they would have shipped it out. Glad you got the result you wanted from trashing them!
02-09-2011, 07:02 AM
CrappiePappy

Problem resolved ...

... so case closed / thread closed.

Remember guys .... site rules state that you can be edited for "negative connotations" towards another member.

Everyone is entitled to their opinion, and we are all requested to "agree to disagree, with civility".

... cp :cool: