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Been reading some reviews of on the HB 788ci unit and have found that some of them share a common thread. They work well for several times out and then start having problems. Loosing the bottom contour, depth reading problems. Do any of you have this unit and what has been your experience?
I think they may have had a batch of bad transducers that went out with some units. I'm sure they were replaced under warranty, but there's still a chance a dealer could have an old one on the shelf. If by chance you did get a bad one, H/B would ship you a new transducer ASAP. I don't think the 778 has any problems itself.
This is what HB told me and new TD are being shipped as soon as they are available.They apologized for the delay but are replacing a lot,free of charge.
Tried to contact HB today but they are closed. Thanks!
I have the 788c and I love it. I had a few problems with the settings when I first got it, after calling HB they gave me some tips and no more problems. :)
Contacted HB Service this morning. Don't understand, but they want me to send the old TD back to them for testing. Seems to me if they are having problems with their TD's they would just send a new one. Just a pain in the backside to have to ship the old one!
Do you have the unit now and did you register the warranty? From your question it seemed like you were interested in buying one but wanted a couple reports on it first. I can understand them wanting to check the old one out first. They certainly can't be sending a transducer out to everyone who calls. One time I was having a problem with a brand new unit which they wanted me to send in. As I didn't want to be without a finder, I gave them a CC# to charge, and they shipped me a new one right out, and then credited the card when they received my old one. I thought that was a fair deal. Maybe if you didn't have a CC, you would be screwed.
I have the 788ci and do have it registered. Yea, kinda of a misleading post now that I look at it again. Started having problems late last year and I was wanting to know if anyone else had the same problem before I called HB. Got it boxed up for shipping. Hope it's TD and nothing else. Warmer weather around the corner and wanting to make sure I have everything working. Thanks again for the help!
I've got a 788ci and it did the same thing. sent it in and it was the sonar circuit. Free of charge to replace it. Great graph!!!!
Mine works great, until I get in 8' or less water. When I am in shallow water, the depth jumps around a lot. I figured I just don't have the settings right.
I think the latest software update was supposed to fix this issue....Quote:
Originally Posted by feelay
feelay. There is a new software download 5.? that is supposed to address the shallow water issue.
Haven't had mine back out since the download though.
Dang, guess I need to find my card reader/writer.
How do you get the download.?. I have checked my HB account and nothing new.
Yeah, I went to my Hb account and didn't see any new updates either. I think the last one was 5.2?? I have that one, still have shallow water depth issues.
Talked to HB today,new TD to be shipped 1-21-11 they are getting in 400+.Was assured it would fix problem,HOPE SO.
Seems like when U hear of problem with HB product it always end with HB customer service folks fixing it quickly and politely...........Me thinks they will be getting my business again..
I had the exact same problem about 4 months ago. I have a buddy that has the same unit so I gave him my head unit to see if he had the same issues on his set up. He didn't, so that told me that the issue was with the transducer. As has been stated, hb customer service was great and sent me another one out w/out any hassle. The shallow water download that is available from humminbird.com will cure the shallow water issues that some on here are reporting.
Yeah, when through alot of test with my dad's, switching boats and transducers. It was the transducer causing the problem.
Use the US2 on my terrova for my 788, no problems yet.
Just curious. Has HB ask any of you to return the old TD for testing?
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