Humminbird Interlink Caution

I have had a 997C for a while now and put it on my new boat last fall. Just added an 858C to the bow and Interlinked the two. 997 has firmware version 4.95 and 858 had version 4.88 out of the box. Everything worked.

I went to update the 858 to version 4.97 only to find only version 5.21 available for download. After loading 5.21 to the 858, the two units will no longer communicate. The new firmware does appear to activate the ethernet port.

Be careful with your firmware versions to keep all of the equipment happy especially if you have new and older units. I guess I'll be contacting Humminbird to see if I can get either updated firmware for the 997 or more likely revert to a previous version for the 858 to get the Interlink working again.

Please let us know how this gets worked out. I have a 997 and am looking at a new unit for the front. Thanks

PanMan,
4.950 is the latest software version for the 997 units. I did not know they already put the 5.210 for the 858 units. Let me know if you need the older software for the 858 by sending me a direct e-mail requesting it.

Just thought about this: try calling the Humminbird Customer Resource folks at 1-800-633-1468 and find out the steps to reset the InterLink.
Was the InterLink connected to the 858 unit when you updated it?

Quote:

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Originally Posted by Humminbird_Greg

PanMan,
4.950 is the latest software version for the 997 units. I did not know they already put the 5.210 for the 858 units. Let me know if you need the older software for the 858 by sending me a direct e-mail requesting it.

Just thought about this: try calling the Humminbird Customer Resource folks at 1-800-633-1468 and find out the steps to reset the InterLink.
Was the InterLink connected to the 858 unit when you updated it?

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I'll call Customer Resource later today. Yes, the Interlink was connected to the 858 when it was updated.

I just checked and the 997 still communicates with the Interlink.

I get a message about the software on the Interlink not being compatible with the 858 software when I start the 858.

Pan Man,
E-mail with the software sent.
Let us know how this turns out please.

greg so does this mean if we want to use interlink we are never going to be able to update our software beyond 4.950? that doesnt make much sense.

No it does not. Not sure that it was the software here but if so, I’m sure that there will be another software release that corrects it.

Update.

Unhooked 997 from Interlink and hooked 858 up as unit 1. Powered 858 with firmware version 5.210 and it reprogrammed Interlink. 858 and Interlink communicate ok. Hooked 997 up as unit 2 and powered 997. Got message on 858 that the software on the Interlink and the 997 are not compatible. Put firmware version 4.970 on 858 and unhooked 997 from Interlink. Interlink no longer shows as connected to either unit.

Called Customer Resources. Nice folks! Currently waiting on emails with instructions on how to reset Interlink and additional software for the Interlink.

Will update again once I get all the instructions and files I need.

Connectivity between units and Interlink was lost when I tried to step back from 5.210 to 4.970 on the 858. Both units show Interlink as unconnected on the status screen and there is no Interlink sub-menu under the accessories tab. It looks like I'll have to ship the Interlink to Humminbird to get it reprogrammed.

man.....thats a bummer!

An update to bump back to the top. I recommend anyone with Interlink and a non-ethernet unit not update a unit with ethernet with version 5.210 at this time.

I got a response from Humminbird that I will have to step back from 5.210 on the 858 to 4.9xx for Interlink to work with the 997. The 858 was able to step back but the Interlink did not reprogram. Shipped Interlink to Humminbird for reprogramming or replacement.

I will say that Humminbird Customer Service has been very responsive in trying to help me solve my issue. I hope they are just as fast and responsive in servicing the Interlink.

I will update again after I get the Interlink back.

Great info. Hopefully they'll note this on the website so more users don't have the same issue. Glad they are taking care of you.

Panman,
I heard that you should be getting a new InterLink any time now…

Got it today and installed it. Everything is working as it should after a few growing pains. Only connected Interlink to 997 as unit 1. Interlink Reprogrammed which surprised me since I requested it be programmed with the same software version on my units (4.995 Beta). The Interlink disconnected from the 997 just after reprogramming but reconnected and I was able to set the 997 to fully participate in the network. Connected 858 as unit 2 and powered it up. Was able to set it to fully participate in the network. I chose to keep data from the network and overwrite data on the 858. What I ended up with was double waypoints. Tried to use 997 to clear all data from network and start over but Interlink disconnected and would not reconnect.

Put 997 on Interlink as unit 2 and it was happy. 858 on Interlink as unit 1 and it was happy but I got triple waypoints. I was able to erase nav data and let 997 reload network. Was able to create waypoints on one unit and delete it from the other. The 858 appears to have more advanced Interlink capabilities so I guess it gets to be unit 1.