Originally Posted by
hays47
JTMavs- My response was to the individual downgrading the Humminbird status to the technology of B&W TV.
Mduncan62
Before anyone wants to crow about how long their warranty is. It can be 10 years if the company does not stand behind it does you no good. All these complaints on the web about Lowrance customer service are not imaginary nor or they false. Because you personally have not cause to use their CS doesn't mean there is no use for it. To state otherwise is like saying that dog does not bite because he hasn't bit you.
Very well written, and thoughful. Can you also give your lowrance CS story, since clearly you must have some. Surely to have such an opinion, you certainly must have been "bitten".
Do not let your substansial investment make you blind to a fault that does exist. It is a sign of intelligence to be able to entertain a thought without accepting it. Blind loyalty does no one any good.
And back to you good sir. There seems to be blind loyalty to many HB hardcore users. When people say the images look better from the lowrance, why does this envoke a fight or flee response from HB loyalists? It's impossible for most to admit even what their mind tells them is true. And instead of showing 1 image that looks better then the lowrance, the fight is customer service. I say to you, a company could make a unit that's not up to snuff with the competition, and cover it with a wonderful CS team, but it's still an inferior unit. Is this not possible in your world?
Way back in 1964 gun buyers were loyal to the Winchester name. WInchester execs at the time took advantage of this and started producing junk. That is why the phrase pre 1964 means so much as to a Winchesters present value. Since info flow was so slow they did coast for a couple of years making junk. But finally the word got out.
I am NOT saying Lowrance is presently making junk. What I am saying is where there is smoke there is fire. Every company has complaints its how they handle them that defines their true corporate mission. If you cannot fathom that I will understand that I am spurring a dead horse on this subject.