Just how many fishers were just about to drop :eek: HB's and buy Lowrance??? Now they have found a way to justify not buying since Linda has quit. What if they get her back??? Are you going to rethink and go to Lowrance?? <*)}}}><
Printable View
Just how many fishers were just about to drop :eek: HB's and buy Lowrance??? Now they have found a way to justify not buying since Linda has quit. What if they get her back??? Are you going to rethink and go to Lowrance?? <*)}}}><
I cannot answer for everyone. But if I have 1500 to 3000 invested in a unit I want to be sure. If it breaks and customer service is slow or non-responsive you have a beautiful door stop.
Customer service is the primary reason my units are Humminbird. The two times that I have had problems Humminbird has my unit back to me fixed within a week.
Those dealing with Lowrance and had someone other LInda " taking care " of them often had to wait months.
At the present Lowrance 's down imaging seems to be a little clearer. But the difference isn't enough for me to try and suffer their non-existent CS. So I was never tempted to begin with. It trully is a shame as CS at Lowrance used to be stellar.
From Linda today
First of all THANK YOU ALL so much from the bottom of my heart. I am totally overwhelmed with the response and support you all have given me from all over the world. I am very humble and appeciate it so much. I hope to return every phone message I have received. I am home from the hospital and hopefully will be fine. I have been through a lot the past few weeks. I have a meeting scheduled with Navico tomorrow AM. However I understand no one from corporate will be there, nor have they contacted me personally.
I will certainly let you all know the outcome of the meeting. I certainly hope things can be worked out. I am truly sorry it happened this way. A person can only take so much!!
Thanks again, you all are awsome !!
Linda C!
No one person has or ever will have much influence on my decision making. I concentrate first on the unit; like what is best suited for the application. I always have a backup plan, like fish from the bank.;)Quote:
Originally Posted by Crappie Chatt
I really just want the stuff that I purchase to work as advertised. If it works properly, then customer service becomes secondary.
Double ditto!!Quote:
Originally Posted by Cane Pole
Same here. If I wanted Lowrance on my boat then that's what would be on there. I too have shared in some of the HB frustration but it seems to have been resolved. I have a Lowrance units and the past and I liked them all except fot the last 332 I had. I went through 4 units and they could never get it right. I was really pondering one of the new hd units until my buddy ordered a new BassCat with a HD8 and an HD10. He has already had to send both units back due to moisture and bad software. So I guess it is just a matter of personal choice. He did not deal with Linda Colt and got EXTREMELY BAD service. It's kind of like argueing over a Ford and a Chevy, they are both good, it just depends on who you ask. They all have their flaws.
Yep..and that is why I got a Toyota instead of a Chevy. It works without problems, no customer service required. Pretty simple.;)
I can honestly say that after reading all the reviews about Linda's help with customer service that was the deciding factor to go with lowrance when I stepped up to a unit with maps (522C). I'd hate to know should I ever need this unit (or any other Lowrance unit in the future:confused:) repaired I got the run-around from somebody different. Worse would be to have my unit in repair for weeks-on-end while I tried fishing BLIND! I'm sure I only have read the details of Linda's leaving the company and havent heard the OTHER SIDE of the story, but it sounds to me Navico either has some company policy issues or someone who's in the wrong position. I've dealt with both in my past.:oQuote:
Originally Posted by Crappie Chatt
Peter principle, 'tis.Quote:
Originally Posted by gabowman
With all the web fury they are feeling now, maybe they'll change up the CS. In all the units I've had problems with from HB, it always happens on about the 13th month, when I have to pay half the price of a new unit to get it fixed, so typically I replace the unit anyway.
Took HB well over a year to allegedly fix the GPS suckiness, and yet you still have the donut, which is the most useless thing I've ever had on a unit. Couldn't have been to difficult to switch that out with a pointer..... Canepole could probably do it for them if they gave him 10 minutes.
Lowrance has had the better GPS for quite some time, and now it would appear they have the better SI/DI first time out of the gate, and hopefully customer service will fall in line also. They certainly stepped it up showing more to the consumer with the 2yr warranty, that's worth a lot to me.
I have a friend who just sent in his 520 Lowrance this year, Jan 4th, and they had already checked out his unit and he heard yesterday that he will be receiving a brand new unit to replace his faulty unit that he sent them back in. He said the guy there was nice and friendly and helpful.Maybe things are looking up. :)
what I been saying no problems with lowrance, now i dont know If I ever delt with the woman everyone is talking about, but I have called and asked general question and never had a problem getting an answer, luck to all