Humminbird Update Question

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11-01-2009, 10:23 PM
Fishinman91

Humminbird Update Question

I have a new (just bought last week) 798SI with Navonics. I am trying to update the software and put the update on a SD card then put the card in the unit.
After turning on the unit, there were two questions about updating. Afterwards, it started to update the software. But....

It has been blinking red/orange for the last hour (give or take) with a message that says "Updating to software version 4.700. Do not interrupt this operation!".

Is this normal? It seems that this is taking quite a long time for a software update. How long should it take?

Thanks for the help.

Fishinman
11-02-2009, 10:03 AM
speck chaser

mine only to 2-3 minutes but is was a 1197
11-02-2009, 10:33 AM
hotmod

My 798 only took a minute or two. Did you restore "factory defaults" before inserting the card? Also you must download to your desktop & then send to a blank SD card. Also be sure to take your navoinics card out while updating.
11-02-2009, 02:00 PM
Fishinman91

Just my luck

Quote:

Originally Posted by hotmod

My 798 only took a minute or two. Did you restore "factory defaults" before inserting the card? Also you must download to your desktop & then send to a blank SD card. Also be sure to take your navoinics card out while updating.

Does the 798 have a navonics card? I have the Navonics bundle but the two SD card slots are both open (empty).

Well i decided to let it run all night, just incase it was supposed to take more than 2 hours. Well it was still supposedly trying to update this morning. I tried to turn the unit off before coming to work, but that didnt turn it off either. I guess my only option is to pull the plug on it and try again. Never a good thing to do to hardware.

If anyone else has any comments or suggestions, I am open to any ideas at this point.

Fishinman.
11-02-2009, 03:13 PM
Cracker68

Did you reset your unit back to defauts before you installed. I read that it could lock the unit up and it would have to be returned to the factory to fix.
11-02-2009, 08:35 PM
Jeepster04

This just happened to me a few weeks ago. Got in a hurry and forgot to reset the factory defaults. It flashed black and red screen and wouldn't stop. Had to send it back for reprogramming. They had a real good turn around time. Sent it on Wednesday and had it back on the next Tuesday.
11-02-2009, 08:40 PM
jaxsprat

The best thing you can do now is to call HB customer service & explain to them-RE your top post- then fully follow their advice. You will most likely have to pack it up,insure it, & send it to them, but they have been quick to return & it will be only way to get it working & retain warrentee.
11-03-2009, 09:23 AM
Fishinman91

Quote:

Originally Posted by jaxsprat

The best thing you can do now is to call HB customer service & explain to them-RE your top post- then fully follow their advice. You will most likely have to pack it up,insure it, & send it to them, but they have been quick to return & it will be only way to get it working & retain warrentee.

I find this VERY frustraiting for a piece of equipment that I just spent $1200 on.

Thanks to everyone on the board that has tried to help. I did reset the defaults. Eventually (after running for more than 15hrs) i unplugged the unit. I removed the SD card then plugged in the unit and it seems to work fine still. Maybe there is something wrong with the SD card or the file was corrupted. I might try it again with a new file and a new card. Thanks again.

Keep fishing.

Fishinman.
11-03-2009, 12:44 PM
Shellback

I think you are going in the right direction now. I'd format the SD card then redownload the update from Humminbird and try again.
11-03-2009, 02:43 PM
wannabe fisherman

don't know for sure but seems I read that you need to use a small SD card like 2gb's larger SD cards are not compatible.
11-03-2009, 04:25 PM
Cracker68

Another tip i read, was if you have low voltage it could effect the installation.

And ditto on what Wannabe said. 2gb or less.

If you paid 1200 you need to take it back and get your money back tell them it keeps messing up .you can find those units brand new for a lot less.. I bought the unit with the Navonics of the enitre U.S. shippied to my door for $1,040 And I was at a humminbird show and they where selling the 997 ( i think, it was the 9 hundered series) for $1,500
11-04-2009, 02:01 PM
Fishinman91

Quote:

Originally Posted by wannabe fisherman

don't know for sure but seems I read that you need to use a small SD card like 2gb's larger SD cards are not compatible.

Thanks for all the help. It seems that the HB didnt like the "big" 4g card that I was using. I used a smaller card and it only took about 10 seconds for the update to work. Everything seems fine now.

thanks again and happy fishing.

fishinman
11-04-2009, 04:42 PM
Joby @ Humminbird

Glad it worked out for you.
11-04-2009, 05:32 PM
speck chaser

glad you got it going
11-04-2009, 06:22 PM
jaxsprat

Quote:

Originally Posted by Fishinman91

Thanks for all the help. It seems that the HB didnt like the "big" 4g card that I was using. I used a smaller card and it only took about 10 seconds for the update to work. Everything seems fine now.

thanks again and happy fishing.

fishinman

My 997 likes big cards 4 plus & I know somebody using a 4GB card in their 797. That said I'll bet you my 2 cents that it was/is your card reader that didn't like the 4GB CARD. Most older card readers 3plus years cannot read a 4GB card. I know I had to replace mine when I went to 4GB cards. Try to do a download from U puter to card then read card, me betting my 2cents it ain't gonna be there. From what I can tell once a unit goes into download mode it has to finish it or it will kinda crash, go into sleep mode. that's why U never want to lose power during an update. When this happens HB is only one that can do the FIX, good fishing to U:cool: let us know thanks
11-04-2009, 08:00 PM
Ranger690

Glad it worked out for ya. That is a scary pucker factor thinking it would have to go back to the factory. Nobody wants to be apart from their toys!

Good fishing.

Dayton
11-04-2009, 09:47 PM
dedawg1149

glad it worked for you to bad us 997 owners have to wait
11-05-2009, 10:38 AM
Humminbird_Greg

The size of the SD card is not an issue. Back in 2007 we came out with a software update that allows our units to work with the newer SDHC cards (that go up to 32GB). Since the 798 units did not come out until after 2007 they and all other units produced since than have this same software update. Also there have been others that have used the 2GB and larger SDHC type memory cards and have not had a failure.
The problem you had may have been do to a corrupt downloaded file or even something else on the SD memory card. Whatever it was it was not present when you tried again with a different memory card. Lad to hear that the second memory card worked. Did you download the software update directly from the Humminbird web site to this memory card or did you just copy the update from the file you used with the larger memory card?