A Plug For Minn Kota Customer Service!
Gotta give a gold star to the lady with customer service at Minn Kota yesterday. I have used my i-pilot so much that I have wore holes in the rubber face on the remote. This has happened to me twice now. First time was several years ago with another trolling motor on a different boat. This time I looked and looked high-and-low online but could not find a picture like my remote. So I gave them a call.
After explaining what my remote looked like and given the serial and model numbers off my trolling motor she finally asked me if the face on the remote was all black...without white buttons. I told her yes, all black, and she informed me it was discontinued. So I asked her if this means that I was going to have to spend a couple hundred to have a weatherproof remote again?!? I mean, mine still works just fine but the buttons which are rubber have cracked and water can now get inside shorting out the remote (possibly).
She asked if she could put me on hold and see if she could locate one of those covers so I waited a few minutes and she returned to the phone. Well, it appears there are none of those covers left BUT...she offers to send me a refurbished remote that will work with my trolling motor. All I will have to do is pair it to my motor. FREE OF CHARGE!! I dont know anywhere that has Customer Service like that!
We joked around a few minutes with her telling me it was my lucky day that she felt so givingly and I told her how blessed I felt. Anyway, wanted to share this with you guys. As far as I know it's in the mail headed my way as I type this. There's alot of good trolling motors out there but I just dont think you can beat Minn Kota, and especially their Customer Service!;):)
