Lowrance Tech Support.................Questionable at best
Recently had some questions for Lowrance tech support. Called and spoke with "Dave", I asked about running the units out of the water for software updates and general set ups. I told Dave I had two TI9 units and had been unhooking the transducer cable when running these off the water, ie, garage, driveway, etc. He said I should not be unhooking the transducer cable from the unit as I might damage the threads, he stated that no damage will be done to the transducer running them off the water. I asked him to clarify this and send me an email confirming this, needless to say I never heard anything back from him. Second call to another tech, same question, his answer was it would not hurt the transducer. Third call to another tech and they said 15 minutes would be ok but not longer due to the heat generated by the transducer.
Second question I had regarding the download for the 18.2 software update. He said I could not download it via a Mac system, must be windows only. Third question was to inquire about linking the two units, response.........no problem, a simple software change, no hardware or cables required.
I call tell they must have outsourced the tech support off shore to the lowest bidder. I hope no one else is going thru the frustration I am experiencing.