I recently purchased a really nice combination from ( brand x ) , they have a presence on this forum as a sponsor and are a really well known manufacturer that has been around forever .
The reel on the unit gave me BIG time trouble with the anti reverse not wanting to stay locked in anti reverse the very first time I used it . Now mind you I have never in 50 years seen any reason for an open faced reel to even have one ( a reverse ) , but none the less they still put it on them .
All this said it has performed like this EVERYTIME I tried to use it and has a mind of its own , sometimes it stays locked up for a few hook sets and other times it does what it wants when it wants , and It for sure will bust your knuckles just about off when it does it !
So here in lies the dilemma , I have contacted these people via 2 phone calls and left messages and my phone number and even tried sending private messages on Facebook to find out how to get it fixed . To date NOT a single response and its like I don't exist as a customer .....
it supposedly has a warranty but to date they don't seem even slightly interested in helping me ....
any suggestions ? :dono
