Mega bug or operator issue?

Bought a new helix 9 took it out for its maiden run. Impressed with detail of down imaging and side imaging..problem is when I run all it screen with down imaging I lose the right side of my side imaging. Doesn't matter if it with all screens or just split and down. What's strange is it works great by itself or with sonar. And another thing if I put the split screen on the left side of unit then ride side will be fine. Anyone hear of this or do I have something screwed up? Thanks for your help...shortdraw

Turn Sharpness off under the SI Enhance "Menu" ...

This gremlin has already been reported ...

Rickie

where is transducer mounted, back of boat? I loose one side of screen unless I trim motor up, when using rear transducer

If the SI looks like this ... It's the Sharpness gremlin ...

http://i477.photobucket.com/albums/r...psjov32kne.jpg
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If you can see the bottom detail but it's noticeably darker - it can be blockage from the lower unit like Bassin mentions ...

Rickie

Thanks for the info.i knew I could count on you lol. It looks like it's the gremlin..as my transducer is mounted to right side of motor and isn't in the way. Do appreciate the help. Are they working on a fix I assume they are.

Quote:

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Originally Posted by shortdraw

Thanks for the info.i knew I could count on you lol. It looks like it's the gremlin..as my transducer is mounted to right side of motor and isn't in the way. Do appreciate the help. Are they working on a fix I assume they are.

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I would assume HB is working on a fix ...

It's being reported on a few forums ...

You should call HB and report it yourself also ...

1-800-633-1468

Rickie

Yea I was planning on calling them tomorrow and will post what I find out. The picture you posted is exactly what is happening...thanks again

Just got off phone with hb..talked to Julie she said that she had not heard of this issue but when she tried her unit she was able to duplicate the situation. She was going to do some investigating and find out if it is a software or hardware issue. She said she would notify me upon finding out. Wait and see what happens now.

Well have to say was impressed with the service...julie just got back with me and confirmed it is a software issue and is being worked on now..dont know how long it will be but at least they acknowledged the issue and got back to me very fast...