We just got off the water around 2pm on Friday and found a package at my back door, it was my Humminbird unit. I quick set it up on the boat and powered it up. Guess what, it was still frozen up. I called HB and began to really tell the tech rep how I felt about the poor service. After 1 hour on the phone the tech says to go to reset defaults and erase all data on the unit. So I did and in a few minutes I was back in business. I was so mad I could have bitten there head off. Now I want to speak to a supervisor about the poor service and the $382 it cost me. Three hours later I get a call from the supervisor and began to let her know what I thought about HB service dept. After telling her I was switching to Laurence and her tech rep could have solved my problem on the phone the first time I called. She agreed to drop the $370 charge and the cost would be $68 for checking out the unit with their computer. I told her it took about 10 seconds to do that and I didn't agree to even pay that proton. I also told I would write a letter to the BBB complaining about the service and charges. Every charge was dropped but I still had 5 days without my unit that could have been corrected prior to sending it in. Im glad they made good on their mistakes but I will think twice next time I buy a unit. Thanks to all for your input and hope you don't have these kind of problems.
Anchor Man, Vic
