I have a HB 998csi and a 798si; bought them with the boat new November 2011. About 3 weeks ago I was out crappie fishing and my 998 kept shutting down. The 798 still worked for a while but it was wanting to be updated; then it too shutdown. We went on to have a great day fishing. Got back from vacation and called HB got my updates with the help of HB select but same problem of shutting down persisted. So they transferred me to their service tech. He told me to fix it I would need to send it in. I said ok and ask him if they were going to call me with a price to fix them before doing the work-he said yes they would. I sent them in. I called this am to see if they got them and was told they did and were only waiting for payment of four ninety five. I said "That's roughly $3,000. worth of equipment and you're waiting for $4.95 before you start?" The lady said that's $495.00. Surprise doesn't begin to cover what I was feeling. Of course their policy is to explain all that up front. That would've been nice. More than nice actually. The only redeeming thing about this deal is that the HB lady said they return them to me on their nickel should I choose that route. So expect a $272.00 flat rate for your 998's and a $205. flat for your 798 if you have to send them in. I'd also be curious to know if this shutting down problem is common to other people's experience.
