Lowrance/ Customer Service
Had my first experience with Lowrance Customer Service and wanted to post about it. My wife bought me an HDS 7 last June for our 10 year wedding anniversary (I know, she's a keeper) Last week the darn thing went out on me. Vertical lines down the center of the screen with no explanation. I called first thing Monday morning for a return authorization number. The representative that dealt with me was very professional, apologized for the inconvienence and problems. He assured me they would make it right!! They told me to expect a 7-10 day turnaround once they received the broken Unit. I shipped it Monday, and they received it yesterday (Wednesday). Today, I received notification from Navico that my Unit has been shipped. I'm guessing they probably just sent me a new Unit, as that was mentioned as a possiblity by the rep. Regardless, I am more than satisfied with the way they handled the problem. I know they have taken knocks for their customer service in the past, and I was skeptical about it when the wife got me Lowrance over a bird. They treated me good and did the right thing! Making a bad situation turn out good. Just wanted to share. Thumbs Up
