Sears & the Reciprocating Saw!

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11-10-2010, 10:08 PM
DMW1960

Sears & the Reciprocating Saw!

Ok first off I am totally sold on Sears Craftsman tools!

Last year down south in Mississippi selling Christmas trees, customers started asking me if I would trim the bottom of the tree for them. Now I can't cut a piece of wood the size of a shovel handle straight with a hand saw let alone a Christmas tree. And they expect me to cut it straight and put the tree into their tree stand for them? YEAH RIGHT! THIS REDNECKS IDEA OF A CARPERTERS SAW IS A GOOD STIHL CHAIN SAW! Well not wanting to spend the money on another chain saw 500 plus miles from home I decide on getting a Sears Craftsman 19.2 battery powered reciprocating saw! Without internet I call PW and have her locate a Sears store close to me and have her locate a reciprocating saw for me. I go and pick it up! Works great! Does one heck of a job!

Come back to Springfield in January and I am at the local Sears store. Find a deal on one of those electric Professional Craftsman Reciprocating Saws! Well I purchase it and put it back! A man can never have enough tools! Or woman I should add! PW has her own set of Craftmans tools that I stay totally out of!

Well this morning decide I need to go to the farm and cut up some junk steel so I can haul it off for extra money. I get up at 4:30 am and have PW help me load the 5500 watt generator into the back of the pickup and off I head to the farms! I have a old flat bed trailer and a couple of old steel wagons that I need to haul off and I need to cut them apart so it will be easier to load onto the flatbed. Note don't have a torch if you ever seen me shoot off fireworks you would understand I am not allowed to play with any thing that has a flame!

Well I using this electric professional reciprocating saw and getting along pretty good with it. When all of a sudden bang I don't break the blade but I break the shaft that is connected to the blade. Darn there goes $100.00 plus down the drain! Well I pickup the 19.2 battery reciprocating saw and finish the job! It in fact does a better job with the same blades!

Back to Springfield, decide to go to Sears tonight and give them their professional reciprocating saw and tell them what I think about my first use of it! Bingo they just go to the shelf and hand me a new one! Wow! No other questions asked! This is even a improved model! I also handed them a socket that dad broke today and bingo they hand me a new one!

Still plan on keeping the 19.2 volt battery saw as a back up!

Sears Craftsman still stands behind their products!
11-10-2010, 10:39 PM
gabowman

Theyre tools might not always be THE BEST anymore (since so many of them are made in China:() but their customer service is still top notch!;):)
11-10-2010, 10:49 PM
DMW1960

Quote:

Originally Posted by gabowman

Theyre tools might not always be THE BEST anymore (since so many of them are made in China:() but their customer service is still top notch!;):)

Yeah I know but tell me something that isn't made in CHINA, MEXICO, OR JAPAN! And Sears has started stocking their tools shelfs with alot of cheaper junk tools! I really hate to see that!

Did get me one of those electric 12 volt sears craftmans hammers about a month ago! WoW for someone who can't drive a nail into a marshmellow without bending it this is the greatest thing I have ever purchased! I have used it on everything from #4 to #30 spike nails and have nailed into everything from pine to native seasoned oak and never have bent a nail yet! I have used it on door trim to 6 x 6 barn poles!
11-10-2010, 11:38 PM
Radioactive

I think it also has a lot to do with the store management team. Out in Ca. I had a heck of a time getting things repaired or replaced under their warranty. The last ratchet I had replaced, they reached under the counter and hande me one that was just as bad as the one I returned. I griped at them and they said it is now standard to replace the Craftsman ratchets with ones that have been rebuilt and are not put in packages. The finally found me one that worked like it should, but I lost a lot of faith in Craftsman that day.
11-11-2010, 04:50 AM
bugman

Dan you could break an anvil with a glass hammer.......btw great idea on the torch thing:eek::eek::eek:
11-11-2010, 07:24 AM
DMW1960

Quote:

Originally Posted by Radioactive

I think it also has a lot to do with the store management team. Out in Ca. I had a heck of a time getting things repaired or replaced under their warranty. The last ratchet I had replaced, they reached under the counter and hande me one that was just as bad as the one I returned. I griped at them and they said it is now standard to replace the Craftsman ratchets with ones that have been rebuilt and are not put in packages. The finally found me one that worked like it should, but I lost a lot of faith in Craftsman that day.

Yeah I have seen stores like that! But depending on who helps you in the Springfield store it seems to make a difference. Yesterday the socket that dad broke was a 13/16 spark plug socket. Now you know what dad was using it for being a farmer. Lug nuts on trailers! The guy went over and looked and all they had in stock was 3/8 drive not 1/2 drive. He offered me a normal deep well socket or he would just order one from Craftsman. He ended up ordering one and having it shipped free of charge to the farm.
11-11-2010, 07:26 AM
DMW1960

Quote:

Originally Posted by bugman

Dan you could break an anvil with a glass hammer.......btw great idea on the torch thing:eek::eek::eek:

I am feeling the love Bugman!:D:D:D:D
11-12-2010, 08:54 PM
Jigging15

I worked in Windsor at Western Auto just out of high school. It was one of the last ones in the area. We had every Craftsman socket, rachet, wrench, screwdriver you could dream of as individuals instead of just the sets that most Sears have now. People came from all over to trade in their broken tools for new ones. It was no questions asked back them. Some older people from four or five towns away would come in and trade them out. They may have 6 or 7 things to trade in at once. They would save them up and then come and do them all at once. I did not work there long but sure liked talking to the people that came in. Some of these sockets and screw drivers they traded in may have been 10 or 15 years old. Them tools could tell as many stories if they could talk as the guys who traded them in. I do not have many tools any more since I am behind a desk instead of on the road running a millwright crew but still like Craftsman. They guys I use to work with liked Mac and Snap-on and always gave me ****. But I once had a 3/4 drive rachet strip on me. I drove up town in the little town we were in and they did not have the same style rachet so they went in the back of the store and gave me two of the kits to change out the guts in it. Take of a snap ring, out with the bad in with the new and back in bussiness. They did not have much to say that day. They would have been a week or two for the Mac or Snao-on truck before they got theirs replaced.