First experience with HB Customer Service
Most of you know I received my 1197cSI 1-06-10...
Well, I went right to work installing the transducer, GPS antenae, and all the cabling..,
I was interested in having a deployable transducer bracket...similar to the one that Cane Pole uses on the front of his boat....but I couldn't seem to come up with an old trolling motor bracket....so I built my own....I'll have pics later.....
It took me about 2 weeks to build a deployable bracket for the transducer and get every thing installed ready for the head unit....
So I finally get ready to install the head unit and notice.....OH SH##!!...the front black plastic bezel is cracked right above the screen.....and, I mean it's cracked bad enough that I can see the edge of the screen's glass thru the crack in the bezel......
Now, here I have a brand new $2500 unit and I'm gonna have to send it in to get repaired.....bummer....
So, I called HB CS this morning and told the girl in CS about my plight......
She asked if it could be sent in for repair ...that the service department could probably fix it....
I told her ...sure...but I had 1 concern.....I had went to a great deal of talking to my customer service agent at Marine Electronics & Fishing Equipment, Buy Humminbird, Raymarine & Garmin Fishfinders, Handheld GPS, Chartplotters, Radios, Radars & Autopilots Online to make sure I had purchased and received a 2010 model 1197...and that I was concerned about sending the unit in to be repaired...I might not get the same unit back or perhaps HB might send me an older unit as replacement....
She said she would put a note with my customer service number to try and make sure that I would, either, get the same unit back or a comparable 2010 model.....
Overall, so far, I'm very pleased with the HB CS as the girl was very friendly and willing to help in any way that she could....
We'll see what unit actually shows back up at my door......
TO BE CONTINUED....
