A few weeks ago, one of my kids stepped on my 10ft jig pole and broke it about a foot or so from the tip, so I called the customer support number for Mr Crappie, and I was shocked when Mr Crappie himself answered the phone. I explained to him what happened, and he had me reach out to a gentleman at Lews who replaced my rod tip at no charge. I can't express how thankful I am for the replacement tip, and I will most definitely buy more Mr Crappie gear.