Dang, that is terrible. Customer service like that will drive away alot of customers. And you have a warranty on it that's sucks.
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You really don’t get the full benefit and capabilities of the XI5 unless it is linked to your Lowrance, especially the touch screen models. Simply touch your waypoint, tell auto pilot to take over, then go to the back of the boat and make a sammich. When you get done, you are anchored on the next brush pile
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I will be upgrading to the elite 7 ti if I get one to have all the features. Just didn't want to drop alot of money on something that is junk without getting some user experiences with it first.
I've seen mixed reviews all across so I reckon it's like most things some people get bad ones others get good ones.
The videos I've watched it looks like it's a jam up piece of equipment.
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How much does it increase in speed when you hit the speed up button 1 time?
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I can't answer that for you, because I've never paid that much attention, and i'm not a trolling or long line kind of guy! I'm sure motor thrust size combined with boat size/weight and wind direction/speed would make it different for each application. I have an 80 lb thrust on a 22 ft Center Console and have no problems having adequate speed to run side imaging on the lake, or chasing birds in the marsh!!