Humminbird

[TnT]

Over the years I have owned several Depth/Fishfinders/GPS units and all of them but 2 were HB's. All of them did just what they were supposed to do. The models have ranged from the $99 cheapos to the 798's to the 859. Happy with them all, but here is what keeps me staying with Humminbird...Customer Service is OUTSTANDING!!!
A few years back I had a 2 year old 717 that I started having problems with the screen fogging up so I called them. They gave me a reference number and told me to send it back. I shipped it on a Monday and on Friday it was back sitting on my front porch...Hard to beat that turnaround time!!
Once I had a week at Talquin and on the first day there my trolling motor hit a stump and tore the transducer off. I called Humminbird immediately and told them what had happened and that I would be there at the lake for the next week. They shipped a transducer there to the lake which wasn't a real big deal. What impressed me is that they Overnighted it to me at No Charge!!
Just recently, I ordered a unit from Amazon and when I mounted it on the boat, it didn't power up. Sent it back last week and it has already been returned and working fine.
I have called and actually talked with "Real People" about technical support questions and they have talked me thru the problem without wanting a credit card number...
Just wanted to throw out a Kudos to a company that still has humans you can talk to on the phone and gives Excellent Customer Service!!!!

[SlowRideStu]

HB all the way!! Good to hear Tim.

[Redge]

I also have had excellent customer service from HB!!

[Dollfly]

I will remember this for sure when I get ready for a new unit,thanks for posting. Its hard to talk to real people anymore for sure!!

[Yelim]

When my Lowrance gives out it will be HB.
TNT did they peak English?

[TnT]

When my Lowrance gives out it will be HB.
TNT did they peak English?

Yep....Southern English too

[blindhog]

They be from The Land of Dixie

I am waiting on the Helix9 to come out soon.

[doggone]

I have used a lot of different low end models from different manufacturers over the years. The birds have been good. I think they have had some problems at times of management change and such....but what corporation hasn't. I have an old Legend 2000 on one of my Jons.Its kinda of a different design and I do have problems getting the gain set on murky water to clear the clutter.But I really like the quirky thing,I don't know why but I like the way that thing scrolls and draws a picture. I do trust what it shows me.

I'm gonna whimper a little when it gives up the ghost.

[TnT]

They be from The Land of Dixie.

Yep....Eufaula, AL

[fishwalton]

I agree on the Humminbird service. If you are lucky enough to live close enough to Eufaula and have a problem you can take your unit there in the A. M., go look around town and maybe the lake for a few hours, then come back and pick it up after lunch. Have done that twice. Also, they are very helpful on the phone as well.