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Are you able to use the 360 at all? Why don't you return it to dealer for refund? Humminbird will get it fixed, they always do. All these electronic companies rush these products out trying to beat the competition from robbing their technology as Lowrance did Side Imaging from Humminbird who had been producing it for military for over 20 years.
Yes, the 360 seems to work...Quote:
Originally Posted by crappielimits
Humminbird has indicated the 360TM is not the problem. I guess I could return the 859 for a refund, but I am unsure what that gets me...like I mentioned Humminbird indicated that all 9 series have this problem.
Have you tried reaching out to the store/dealer you purchased it from? IMHO the first step would be to deal with them in expressing your dissatisfaction and seeking some compensation of some sort. I was self employed for many years before retiring and generally I took care of my customers and if I was then able to recoup any or some of that from my suppliers then great but even if not I still took care of my customers. Really the burden falls mostly on the retailer to satisfy you. Manufacturers have customer service for tech help to assist consumers but for refunds and the such since you paid the dealer you are his direct customer and refunds should be expected and sought from him and he can take that up with his supplier.
The place you bought it from made a profit off of you and should look to keep you satisfied in some way. Ideally in the form of at least some type of refund but if nothing else maybe future discounts off other times you may need or could use for your inconvenience of having to wait for the updates. Generally with most industries manufacturers don't offer direct refunds to consumers
One thing though I don't know that I would expect much in the way of compensation for your time. The reality is everyone has dealt with the frustration of something not being right and usually time invested in correcting that while frustrated is sadly just part of life and other than souring you on the product which could effect your future purchases being paid for time spent trying to correct something is generally not a common practice.
Good luck, I hope you get some resolution.
One other thought. I don't know how long ago you made the purchase or what form of payment you used, but if it hasn't been too long ago and if you paid for it with a credit card you can file a grievance with your credit card company and explain you were sold something that doesn't work correctly and have not been serviced properly. They will contact the retailer and hear their side of it and if they conclude you have been wronged will charge it back to the retailer and refund you.
However prior to doing this you need to contact the retailer and give them ample opportunity to correct the problem for you. Be fair to them as well because this is a pretty severe measure to take because if chargeback occurs they lose all the money which can be a real burn to a small business person.
I ordered this setup from Cabela's and we all know that they will take this equipment back with no questions asked (great customer service), but having no graph doesn't do me any good....Guess I'm being picky when I state I would like a graph and one that does everything it's capable of doing. LOL.Quote:
Originally Posted by Slow Retrieve
Thanks for the feed back...
You might think about posting your issue here ... There are more bass boats with 360 than crappie boats ...
Humminbird Sonar/GPS
There even may be a workaround available ...
Rickie
Last year I went thru a similar situation with Humminbird CS. I bought a 859 C non HD model. I was going to use this as a set-up for ice fishing. In conjuction with a quad beam plus transducer. This set up should have worked but it did not. With the quad beam it only read the left side. I called CS and the rep had me wait while an engineer tested a unit with the quad ducer hooked up in their lab. Said they could not duplicate the problem and to send it in. Unit came back with same problem. But they packed me a new 2d transducer. Which made me scratch my head because it was problem free with the 2d ducer. Any way after several phone conversations unit gores back.Second time unit comes back same identical problem. I ask to speak to tech that worked on it. Against company policy customer can't speak with tech. which is very frustrating. I am describing problem I am have in enclosed letter as per Humminbird instructions on returned units.
But somehow no one seems to be reading as to what is exactly going on. Several promises of returned calls never occurred and I started seeing red.Finally I call on my own and CS lady has spoken to engineer. I now must take pic of problem with unit and a pic of my other unit that does work with the transducer. Several times over the course of all this they wanted to blame the quadducer. They finally took my word with the pixs I returned with the unit for the 3rd time.
Another 10 days I hear nothing. Finally I email the CS lady about it. Next day she calls and says the unit is being replaced by a more expensive unit. Humminbird finally came through in a big way. They replaced the 859 with a 899. Made me feel a heck of a lot better. But the whole scenario was not very pleasant to have to go thru.
I wanted to give an update to everyone and specifically thank everyone for their comments.
After visiting with CS a few more times I think the issues have been resolved. The first issue of the contour mode not working was simply corrected by having a 2d transducer connected. This was not clearly stated by Humminbird in the initial visits and actually was conveyed to be the opposite…? As far as the random reboots the software was re-installed, and for some reason which has yet to be explained, the factory defaults have to be adhered to while in simulation mode or a reboot will occur. Still hoping for no real-time reboots while on the water.
Basically, ever thing works now, just a difficult path to reach this point.
I want to specifically thank BobB and rnvinc for their help. Also, Humminbird made it right with me and deserved thanks goes out to their Customer Service.
Bless the stars for 360…! This product is revolutionizing fishing as we know it.
Thanks
Glad to hear you got it resolved ....Humminbird CS is a huge asset for them........The good thing about all this is that you probably learned a LOT while trying to resolve this problem .... and the info you provided will help others.:ThumbsUpQuote:
Originally Posted by Bill Sellers
I didn't no that there was simulator issue while the 360 was hooked up either, until I read this post.:ThumbsUpQuote:
Originally Posted by BobB