Woods and Water

**TreednNC** · 02-04-2022, 06:53 AM

I made a comment in another thread about Woods and Water yesterday, and their shipping prices. I'm a pretty frugal fellow, and shop around to a fault. However, I'm a pretty firm believer in you get what you pay for. Secondly, I'd like to go back and say I know shipping options are pretty limited and I know that's unfair, but it was made in comparison to another supplier and their shipping prices. I received an order from Woods and Water yesterday and everything was right except one item. I got the small bag in the order rather than the skein.
I called WW and Patrick answered. I explained to him what had happened, he asked me if there was a hand written note at the top identifying whether or not he packed the box or someone else. I told him there was not. He quickly apologized for the inconvenience and told me he would correct it. Very polite, professional, and courteous. Mistakes happen, and companies like His that correct them with no hiccups are a pleasure to deal with. First "interaction" I've had with them other than transactions via their website, and I was pleased with how well it went. I feel like with the way things are these days, good customer service should be pointed out and recognized.

**SuperDave336** · 02-04-2022, 06:59 AM

I've always had great service from Patrick and Woods and Water Outdoors. I realize you can't control everything but when you do the best you can and do your best to correct any mishaps that's the signs of a good company. Also they have really good products and materials you won't find elsewhere. I don't mind paying for that. Patrick has help me several times... even dyed the turquoise color feathers for me that he now sells. I should be having a delivery from them today myself.

**DockShootinJack** · 02-04-2022, 07:09 AM

Great customer service is hard to find these days.

**MCG1** · 02-04-2022, 07:47 AM

Patrick provides "custom" customer service and products. I appreciate the help he has provided me.

**Grainraiser** · 02-04-2022, 08:18 AM

I have purchased plenty items from Woods and Water and have been very happy with my experience. Sure I wish shipping was a little cheaper so that I can place smaller orders but shipping for everyone has gone up. He sells items you can't get from anyone else and everything I have received has been quality. He is around 80 miles from me so if I get my order in early I get it the next day. He is by far my favorite supplier of materials. I would highly recommend him to anyone.

**BuckeyeCrappie** · 02-04-2022, 08:26 AM

I have never ordered from them but based on this thread I am going to take a look. Thanks!

**SuperDave336** · 02-04-2022, 08:40 AM

Originally Posted by BuckeyeCrappie

I have never ordered from them but based on this thread I am going to take a look. Thanks!

I'm sure you will be happy.

**TreednNC** · 02-04-2022, 09:15 AM

Originally Posted by BuckeyeCrappie

I have never ordered from them but based on this thread I am going to take a look. Thanks!

Customer service and product variety and quality is incredible.

**Takeum** · 02-04-2022, 11:14 AM

Patrick and woods and water are the “ real deal “. Great products and awesome service each and every time!

**SuperDave336** · 02-04-2022, 02:21 PM

Received another order today from Woods and Water. Good materials and colors. Thanks Patrick for all you do.

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